job description
Join Bridge Data Centres, a leader in cutting-edge data infrastructure, as a Client Engagement Manager in the vibrant heart of Bali, Indonesia. This strategic, client-facing role is your opportunity to shape executive-level relationships and deliver exceptional client experiences that drive long-term partnerships in the APAC region.
As the bridge between our innovative solutions and high-value clients, you will lead end-to-end engagement strategies, ensuring alignment with business objectives while fostering trust and satisfaction. Your expertise in B2B relationship management, solution selling, and stakeholder communication will be pivotal in expanding our footprint in Southeast Asia’s booming digital economy.
Based in Denpasar—with flexibility to engage across Canggu, Ubud, Jimbaran, Nusa Dua, or Kuta—you’ll thrive in a dynamic environment where technology meets tropical inspiration. Whether you’re negotiating multi-million-dollar contracts or designing bespoke client success programs, your work will directly impact the growth of mission-critical data infrastructure.
If you’re a results-driven professional with a passion for client-centric innovation and a track record in enterprise sales or account management, this is your chance to elevate your career with a global industry leader.
Responsibility
- Executive Client Management: Build and maintain C-level relationships with key accounts, serving as the primary point of contact for strategic discussions and issue resolution.
- Solution Consultation: Collaborate with technical teams to translate client needs into tailored data centre solutions, ensuring alignment with business goals.
- Revenue Growth: Drive upsell and cross-sell opportunities by identifying client pain points and proposing value-added services.
- Contract Negotiation: Lead commercial discussions, including pricing, SLAs, and renewal terms, to secure mutually beneficial agreements.
- Client Onboarding: Oversee seamless transitions for new clients, coordinating internal teams to deliver on promises and exceed expectations.
- Performance Reporting: Develop and present regular business reviews, highlighting ROI, service metrics, and strategic recommendations.
- Market Intelligence: Monitor industry trends and competitor activity to proactively position Bridge Data Centres as the partner of choice.
- Cross-Functional Leadership: Work closely with sales, marketing, and operations teams to ensure cohesive client engagement strategies.
Qualifications
- Proven Experience: Minimum 5 years in client engagement, account management, or enterprise sales, preferably in data centres, cloud services, or IT infrastructure.
- Industry Knowledge: Deep understanding of colocation, hyperscale, or hybrid IT solutions and their business applications.
- Communication Excellence: Exceptional verbal and written skills in English, with the ability to articulate complex concepts to non-technical stakeholders.
- Strategic Mindset: Demonstrated ability to develop long-term client strategies that align with corporate objectives.
- Negotiation Skills: Strong track record in closing high-value deals and managing contract lifecycles.
- CRM Proficiency: Experience with Salesforce, HubSpot, or similar tools for pipeline and relationship management.
- Regional Acumen: Familiarity with the APAC market, including cultural nuances and business practices.
- Education: Bachelor’s degree in Business, IT, or related fields; MBA or advanced certifications (e.g., CCXP, CSM) are a plus.