job description
Join Xpert Empire Sdn Bhd, a dynamic company specializing in repair services, as a Sales Administrator. We are seeking a motivated and customer-focused individual to support our operations in Bali. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for delivering exceptional customer service.
As a Sales Administrator, you will play a key role in ensuring smooth operations by managing customer inquiries, coordinating repairs, and maintaining accurate records. You will work closely with our team to provide efficient and effective solutions to our clients, contributing to the overall success of the business.
If you are a quick learner with strong communication skills and a knack for handling customer interactions, we would love to hear from you. This is an excellent opportunity to grow your career in a supportive and innovative environment.
Responsibility
- Handle customer inquiries and provide accurate information about our repair services.
- Coordinate and schedule repair appointments, ensuring timely and efficient service delivery.
- Maintain detailed records of customer interactions, repairs, and transactions.
- Assist in the preparation of reports and documentation related to sales and repairs.
- Collaborate with the technical team to ensure customer requirements are met.
- Process orders, invoices, and payments accurately and efficiently.
- Provide administrative support to the sales and repair teams as needed.
- Ensure compliance with company policies and procedures in all customer interactions.
Qualifications
- High school diploma or equivalent; additional qualifications in administration or customer service are a plus.
- Proven experience in a customer service or administrative role.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in using office software and basic computer applications.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities and workloads.
- A positive attitude and a willingness to learn and grow within the company.