job description
Join Kiong Gay Plasterceil, a leading name in construction and interior solutions, as our Sales Administration Executive in the vibrant heart of Bali! This is your chance to be the backbone of our sales operations, ensuring seamless transactions, fostering client relationships, and driving business growth in a dynamic, fast-paced environment.
As the bridge between our sales team, customers, and internal departments, you’ll play a pivotal role in maintaining smooth order processing, payment tracking, and delivery coordination. Your organizational prowess and attention to detail will directly impact customer satisfaction and operational efficiency, making you an invaluable part of our team.
Based in Bali (Ubud, Canggu, Denpasar, or surrounding areas), you’ll enjoy a flexible work arrangement (remote/hybrid) while collaborating with a diverse, international team. If you thrive in a role that blends administrative excellence with customer-centric problem-solving, this is the perfect opportunity to grow your career in a company that values innovation and professional development.
Ready to make an impact? Apply now and become the driving force behind our sales success!
Responsibility
- Manage and process sales orders, ensuring accuracy and timely fulfillment from inquiry to delivery.
- Coordinate with customers, sales teams, and logistics to track order status, resolve discrepancies, and confirm delivery schedules.
- Maintain up-to-date customer records, contracts, and sales documentation in CRM systems.
- Monitor payment statuses, follow up on outstanding invoices, and liaise with finance teams to ensure timely collections.
- Prepare sales reports, performance metrics, and forecasts for management review.
- Assist in resolving customer inquiries, complaints, and post-sales support to enhance satisfaction and retention.
- Collaborate with marketing teams to update product catalogs, pricing, and promotional materials.
- Ensure compliance with company policies, industry regulations, and data protection standards.
Qualifications
- Minimum 2 years of experience in sales administration, order processing, or customer service roles.
- Proficiency in Microsoft Office (Excel, Word) and CRM software (e.g., Salesforce, HubSpot, or similar).
- Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
- Excellent communication skills in English (written and verbal); additional languages are a plus.
- Detail-oriented with a proactive approach to problem-solving and process improvement.
- Ability to work independently in a remote/hybrid setting with minimal supervision.
- Experience in the construction, manufacturing, or B2B sales industry is advantageous.
- Familiarity with Indonesian business practices and cultural norms is a bonus.