job description
Join Epsilon Group Services as a Sales Account Customer Service Representative (CSR) and become part of a dynamic team dedicated to delivering exceptional customer experiences in a fast-paced sales environment. Based in the vibrant regions of Bali, this role offers a competitive salary of ₱24,000 – ₱28,000 per month, along with unparalleled opportunities for career growth, professional development, and a collaborative work culture.
As a Sales Account CSR, you will serve as the first point of contact for clients, providing tailored solutions, addressing inquiries, and driving sales through outstanding service. Your role will be pivotal in building long-term customer relationships, identifying sales opportunities, and contributing to the company’s success. If you are a motivated, customer-focused professional with a passion for sales and service excellence, this is your chance to thrive in a rewarding career.
Epsilon Group Services is committed to fostering a supportive and inclusive workplace where your skills and dedication are recognized and rewarded. Apply now and take the first step toward a fulfilling career in sales and customer service!
Responsibility
- Manage inbound and outbound customer interactions via phone, email, and chat with a sales-driven approach.
- Identify and capitalize on upselling and cross-selling opportunities to boost revenue and customer satisfaction.
- Provide accurate and timely information about products, services, and promotions to customers.
- Resolve customer complaints and concerns professionally, ensuring high retention rates.
- Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
- Collaborate with the sales and marketing teams to align strategies and improve customer engagement.
- Meet and exceed individual and team sales targets while maintaining service quality standards.
- Stay updated on product knowledge, industry trends, and company policies to deliver informed support.
Qualifications
- Minimum of 1-2 years of experience in customer service, sales, or a related field.
- Excellent English communication skills (verbal and written) with a clear, professional phone manner.
- Proven ability to handle high-pressure situations and maintain composure with customers.
- Strong persuasion and negotiation skills with a results-oriented mindset.
- Proficiency in using CRM software, Microsoft Office, and basic data entry tools.
- High school diploma or equivalent; college degree is a plus.
- Ability to work in shifting schedules, including weekends and holidays, as needed.
- Passionate about delivering exceptional service and building customer loyalty.