job description
Join HRTx Inc as a Contract Account Representative specializing in SaaS solutions! In this dynamic role, you’ll play a pivotal part in driving customer success by managing contract agreements, processing orders, and ensuring seamless onboarding for our growing client base in the Software-as-a-Service (SaaS) industry.
Based in the vibrant hubs of Bali, Indonesia (Canggu, Ubud, Denpasar, or surrounding areas), you’ll collaborate with our global sales and operations teams to deliver exceptional service, streamline contract workflows, and contribute to revenue growth. This is a contract position with the potential for long-term opportunities in a fast-paced, innovative environment.
If you thrive in a customer-centric role, have a knack for detail, and possess experience in SaaS or tech sales support, we’d love to hear from you!
Responsibility
- Process and manage customer orders and contract agreements based on sales requests, ensuring accuracy and compliance with company policies.
- Liaise between sales, legal, and finance teams to expedite contract finalization and order fulfillment.
- Maintain and update CRM systems (e.g., Salesforce, HubSpot) with contract details, customer interactions, and order statuses.
- Provide exceptional customer support by addressing inquiries, resolving discrepancies, and clarifying contract terms.
- Monitor contract renewals, deadlines, and deliverables to ensure timely execution and client satisfaction.
- Collaborate with SaaS product teams to relay customer feedback and contribute to service improvements.
- Generate and distribute reports on contract performance, order volumes, and revenue metrics for stakeholders.
- Stay updated on SaaS industry trends and competitive offerings to provide informed recommendations.
Qualifications
- 1+ years of experience in account management, sales operations, or contract administration, preferably in the SaaS or tech industry.
- Proven ability to interpret and draft contract terms with a keen eye for detail.
- Proficiency in CRM tools (e.g., Salesforce, Zoho) and Microsoft Office/Google Workspace.
- Excellent written and verbal communication skills in English; ability to explain complex terms clearly.
- Strong organizational and time-management skills to handle multiple contracts and deadlines.
- Customer-focused mindset with a problem-solving approach to resolve issues efficiently.
- Familiarity with SaaS pricing models, subscription management, and compliance standards (e.g., GDPR, data privacy).
- Ability to work independently in a remote setting with reliable internet connectivity.