job description
Join eFlexervices as a Retention Sales Agent and play a pivotal role in maintaining and growing our customer base in Bali. This position is ideal for dynamic professionals who excel in relationship-building and sales strategies. You will work in a vibrant environment, engaging with clients to ensure their satisfaction and loyalty while driving revenue growth.
As a Retention Sales Agent, you will leverage your communication skills to understand customer needs, address concerns, and offer tailored solutions. This role offers a competitive salary, career advancement opportunities, and the chance to work in one of Bali's most sought-after locations.
If you are passionate about sales, customer service, and making a tangible impact, we invite you to apply and become part of our growing team.
Responsibility
- Engage with existing customers to understand their needs and concerns.
- Develop and implement strategies to retain customers and reduce churn.
- Offer personalized solutions and upsell additional services or products.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to improve customer satisfaction.
- Achieve monthly retention and sales targets.
- Provide exceptional customer service through various communication channels.
- Stay updated on industry trends and competitive offerings.
Qualifications
- Proven experience in sales, customer service, or a related field.
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Ability to work independently and as part of a team.
- Proficiency in CRM software and Microsoft Office Suite.
- Goal-oriented with a track record of meeting or exceeding targets.
- Fluency in English; additional languages are a plus.
- High school diploma or equivalent; bachelor's degree preferred.