job description
Join SONAK as a Retail Training Manager and play a pivotal role in shaping the future of our retail teams across Bali’s most dynamic locations. This strategic position is designed for a passionate leader who thrives on developing talent, enhancing performance, and driving operational excellence in a fast-paced retail environment.
As our Retail Training Manager, you will design, implement, and evaluate comprehensive training programs that align with our brand’s vision and customer service standards. Your expertise will empower our employees with the knowledge, skills, and confidence to deliver exceptional retail experiences, fostering a culture of continuous learning and professional growth.
Based in the vibrant communities of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll collaborate with cross-functional teams to identify training needs, measure program effectiveness, and ensure our workforce remains at the forefront of industry best practices. This is your opportunity to make a lasting impact in a role that blends leadership, innovation, and hands-on coaching.
Responsibility
- Develop and execute end-to-end training programs for retail staff, including onboarding, product knowledge, sales techniques, and customer service excellence.
- Conduct needs assessments to identify skill gaps and design targeted learning solutions to address them.
- Collaborate with store managers and HR to align training initiatives with business goals and performance metrics.
- Deliver engaging workshops, e-learning modules, and on-the-job training to ensure consistent application of best practices.
- Monitor and evaluate training effectiveness through KPIs, feedback, and performance data, making data-driven improvements.
- Stay updated on retail industry trends and incorporate innovative training methodologies to keep programs relevant.
- Foster a culture of continuous learning by mentoring trainers and encouraging peer-to-peer knowledge sharing.
- Ensure compliance with company policies, safety standards, and legal requirements in all training materials.
Qualifications
- Bachelor’s degree in Business, Human Resources, Education, or a related field (Master’s degree is a plus).
- Minimum 5 years of experience in retail training, learning & development, or a similar leadership role.
- Proven track record of designing and delivering impactful training programs in a retail or customer-facing environment.
- Strong facilitation, presentation, and communication skills with the ability to engage diverse audiences.
- Familiarity with LMS (Learning Management Systems) and digital training tools is highly desirable.
- Analytical mindset with the ability to measure training ROI and translate data into actionable insights.
- Excellent project management and organizational skills to handle multiple training initiatives simultaneously.
- Passion for coaching and developing others, with a collaborative and adaptive leadership style.