job description
Join PT Goda Technology Group as a Retail Trainer in beautiful Bali and play a pivotal role in shaping the future of our retail workforce. This is a unique opportunity to leverage your expertise in training and development to empower teams, enhance customer experiences, and drive operational excellence in a dynamic retail environment.
As a Retail Trainer, you will design, deliver, and evaluate engaging training programs tailored to the needs of our retail staff. Your mission will be to ensure our teams are equipped with the knowledge, skills, and confidence to deliver exceptional service, meet sales targets, and uphold the company’s high standards. Based in Bali, you’ll work in a collaborative and fast-paced setting, contributing to the growth of one of Indonesia’s most innovative technology-driven retail groups.
If you are passionate about training, have a knack for retail operations, and thrive in a role that combines leadership with hands-on coaching, we’d love to hear from you. This full-time position offers a competitive salary, professional growth opportunities, and the chance to make a lasting impact in a thriving industry.
Responsibility
- Develop and deliver comprehensive training programs for retail staff, including onboarding, product knowledge, sales techniques, and customer service best practices.
- Assess training needs through surveys, interviews, and performance evaluations to identify skill gaps and tailor programs accordingly.
- Create engaging training materials, including manuals, presentations, videos, and e-learning modules, aligned with company standards and retail trends.
- Conduct hands-on training sessions, workshops, and role-playing exercises to enhance employee confidence and competence.
- Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making data-driven improvements.
- Collaborate with retail managers to ensure training initiatives support business goals, such as sales targets, customer satisfaction, and operational efficiency.
- Stay updated on industry trends, new products, and retail technologies to continuously refine training content.
- Provide one-on-one coaching and mentorship to employees, fostering a culture of continuous learning and professional development.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Education, or a related field. Relevant certifications in training or retail management are a plus.
- Proven experience (minimum 2 years) as a Retail Trainer, Training Coordinator, or similar role in the retail or hospitality industry.
- Strong understanding of retail operations, sales processes, and customer service excellence.
- Excellent communication, presentation, and interpersonal skills, with the ability to engage and inspire diverse audiences.
- Proficiency in designing training materials and using multimedia tools (e.g., PowerPoint, LMS platforms).
- Analytical mindset with the ability to assess training needs and measure program effectiveness.
- Fluency in English and Bahasa Indonesia; additional languages are an advantage.
- Passion for teaching, coaching, and developing others, with a results-driven approach to training.