job description
Join Lotte Duty Free Group, a global leader in travel retail, as a Retail Supervisor at Changi Airport—one of the world’s most dynamic and award-winning aviation hubs. In this pivotal role, you will oversee daily retail operations, lead a high-performing sales team, and ensure an exceptional customer experience for international travelers. Your leadership will drive sales performance, operational excellence, and brand representation in a fast-paced, luxury retail environment.
This is a unique opportunity to grow your career in premium retail while contributing to a brand synonymous with innovation and customer-centric service. If you thrive in a collaborative, high-energy setting and have a passion for retail leadership, we invite you to apply and be part of our mission to redefine travel retail standards.
Responsibility
- Team Leadership: Supervise, mentor, and motivate a team of sales associates to achieve daily, weekly, and monthly sales targets.
- Operational Excellence: Ensure smooth retail operations, including inventory management, visual merchandising, and cash handling procedures.
- Customer Experience: Deliver world-class service to diverse international customers, resolving inquiries and complaints professionally.
- Sales Performance: Monitor and analyze sales data, implementing strategies to maximize revenue and meet KPIs.
- Compliance & Standards: Uphold company policies, health and safety regulations, and brand standards in all store activities.
- Training & Development: Conduct onboarding and continuous training for staff to enhance product knowledge and service skills.
- Stock & Inventory: Coordinate with the logistics team to ensure optimal stock levels and timely replenishment of high-demand products.
- Promotions & Campaigns: Execute in-store promotions, seasonal campaigns, and loyalty programs to drive customer engagement.
Qualifications
- Experience: Minimum 2 years of supervisory experience in retail, preferably in luxury or travel retail environments.
- Leadership Skills: Proven ability to lead, coach, and develop a team in a fast-paced setting.
- Customer Focus: Strong interpersonal skills with a passion for delivering exceptional service.
- Sales Acumen: Track record of driving sales growth and achieving targets in a retail environment.
- Communication: Excellent verbal and written English skills; proficiency in additional languages is a plus.
- Operational Knowledge: Familiarity with POS systems, inventory management, and retail KPIs.
- Flexibility: Willingness to work rotating shifts, including weekends, public holidays, and peak travel periods.
- Education: Diploma or degree in Business, Retail Management, or a related field is advantageous.