job description
Join PERSOL, a leading global staffing and recruitment agency, in shaping the future of luxury retail in Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. We are partnering with a prestigious client in the Retail & Consumer Products sector to find a dynamic Retail Supervisor who thrives in a fast-paced, customer-centric environment. This is your opportunity to lead a high-performing team, drive sales excellence, and deliver unparalleled shopping experiences in one of the world’s most sought-after destinations.
As a Retail Supervisor, you will play a pivotal role in overseeing daily operations, mentoring staff, and ensuring seamless store performance. Bali’s booming tourism and luxury retail market offer a unique blend of professional growth and lifestyle perks—imagine working in paradise while advancing your career in a globally recognized brand. Whether you’re managing inventory, optimizing visual merchandising, or fostering a culture of exceptional service, your leadership will directly impact the store’s success and customer satisfaction.
This full-time role offers a competitive salary of $3,000 – $4,000 per month, along with opportunities for career progression, professional development, and a chance to work in a culturally rich, dynamic setting. If you’re a results-driven retail professional with a passion for leadership and a flair for customer engagement, we want to hear from you!
Responsibility
- Lead and motivate a team of retail associates to achieve sales targets and deliver exceptional customer service.
- Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management.
- Monitor and maintain visual merchandising standards to enhance product presentation and drive sales.
- Train, coach, and develop staff to ensure consistent performance and adherence to company policies.
- Handle customer inquiries, complaints, and escalations with professionalism and a solutions-oriented approach.
- Analyze sales data and KPIs to identify trends, optimize performance, and implement strategic improvements.
- Collaborate with management to plan and execute promotional events, seasonal campaigns, and in-store activations.
- Ensure compliance with health, safety, and operational guidelines to maintain a secure and efficient work environment.
Qualifications
- Minimum 3 years of experience in retail, with at least 1 year in a supervisory or leadership role.
- Proven track record in driving sales, managing teams, and delivering outstanding customer experiences.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment with a hands-on approach.
- Fluency in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are a plus.
- Experience with POS systems, inventory management software, and Microsoft Office Suite.
- Flexibility to work weekends, holidays, and extended hours as required by the retail schedule.
- Passion for luxury retail, fashion, or consumer products, with a keen eye for detail and aesthetics.