job description
Join a dynamic retail team in the heart of Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kuta—as a Retail Supervisor for a leading luxury and lifestyle brand. This is your opportunity to lead a high-performing sales team while enjoying a competitive salary, comprehensive health benefits, and a clear career path to senior management.
In this role, you’ll oversee daily store operations, drive sales performance, and deliver exceptional customer experiences that align with our brand’s premium standards. Whether you’re mentoring staff, optimizing inventory, or executing promotional strategies, your leadership will directly impact our success in Bali’s thriving retail market.
We’re looking for a passionate, results-driven professional with a knack for team motivation and operational excellence. If you thrive in fast-paced environments and want to grow with a brand that values ambition and innovation, this is the role for you.
Responsibility
- Lead and motivate a team of sales associates to achieve daily, weekly, and monthly sales targets.
- Oversee store operations, including opening/closing procedures, cash handling, and inventory management.
- Deliver exceptional customer service, resolving escalations and ensuring a seamless shopping experience.
- Train, coach, and develop staff to enhance product knowledge, sales techniques, and brand representation.
- Monitor KPIs (e.g., conversion rates, average transaction value) and implement strategies to improve performance.
- Collaborate with the management team to execute visual merchandising, promotions, and seasonal campaigns.
- Maintain store standards for cleanliness, organization, and compliance with company policies.
- Conduct regular stock audits and coordinate with the supply chain to ensure optimal inventory levels.
Qualifications
- Minimum 2+ years of experience in a supervisory or managerial role within retail, preferably in luxury or lifestyle brands.
- Proven track record of driving sales growth and leading high-performing teams.
- Excellent communication and interpersonal skills, with fluency in English and Indonesian.
- Strong understanding of retail KPIs, inventory systems, and POS software.
- Ability to work flexible hours, including weekends and holidays, to meet business needs.
- Customer-centric mindset with a passion for delivering premium service.
- Problem-solving skills and the ability to handle high-pressure situations professionally.
- Familiarity with Bali’s retail market and tourist demographics is a plus.