job description
Join MR.DIY, Southeast Asia’s leading home improvement retailer, as a Retail Supervisor Apprentice in our dynamic Supervisor Apprentice Program (SAP)! This is your chance to kickstart a rewarding career in retail leadership while gaining hands-on experience in one of our high-traffic stores in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung).
As a Retail Supervisor Apprentice, you’ll work alongside experienced leaders to develop essential skills in team management, customer service, inventory control, and store operations. This program is designed to fast-track your growth into a Supervisor or Assistant Store Manager role, offering structured training, mentorship, and real-world challenges in a fast-paced retail environment.
MR.DIY is committed to fostering talent and providing a clear path for career advancement. If you’re a motivated individual with a passion for retail, leadership, and customer satisfaction, this program is your gateway to a successful career in one of the region’s most exciting retail brands. Enjoy competitive benefits, a supportive work culture, and the opportunity to make a tangible impact in a growing industry.
Apply now and take the first step toward becoming a future leader at MR.DIY!
Responsibility
- Assist the Store Supervisor in daily operations, including opening/closing procedures, cash handling, and inventory management.
- Lead and motivate a team of retail associates to achieve sales targets and deliver exceptional customer service.
- Monitor store performance metrics, including sales, shrinkage, and customer feedback, and propose actionable improvements.
- Ensure compliance with company policies, safety standards, and visual merchandising guidelines.
- Handle customer inquiries, complaints, and escalations professionally to maintain a positive shopping experience.
- Train and onboard new team members, fostering a collaborative and high-performing work environment.
- Participate in inventory counts, stock replenishment, and loss prevention initiatives.
- Contribute to store promotions, product displays, and marketing campaigns to drive foot traffic and sales.
Qualifications
- High school diploma or equivalent; a degree in Business, Retail Management, or related fields is a plus.
- 1-2 years of retail or customer service experience, preferably in a supervisory or leadership role.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic proficiency in Microsoft Office (Word, Excel) and retail management software.
- Fluency in English and Bahasa Indonesia; additional languages are an advantage.
- Willingness to work flexible hours, including weekends and holidays.
- Passion for retail, leadership, and continuous learning.