job description
Join MR.DIY’s Supervisor Apprentice Program (SAP) in Badung, Bali and kickstart your career in retail leadership! This structured program is designed to groom future retail supervisors through hands-on training, mentorship, and real-world experience in one of Southeast Asia’s fastest-growing home improvement chains.
As an SAP participant, you’ll gain in-depth knowledge of store operations, team management, customer service excellence, and inventory control. You’ll work alongside experienced professionals in a dynamic, fast-paced environment while developing the skills needed to lead a high-performing retail team.
MR.DIY is committed to fostering talent and providing clear career progression paths. Upon successful completion of the program, you’ll have the opportunity to step into a full-time supervisory role with competitive benefits and growth potential.
If you’re a motivated individual with a passion for retail and leadership, this is your chance to build a rewarding career with a company that values innovation, teamwork, and customer satisfaction.
Responsibility
- Assist in daily store operations, including opening/closing procedures, cash handling, and sales transactions.
- Support the store supervisor in managing staff schedules, delegating tasks, and ensuring smooth workflow.
- Monitor inventory levels, conduct stock checks, and assist in replenishing merchandise to maintain optimal product availability.
- Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive shopping experience.
- Train and mentor junior staff on company policies, product knowledge, and sales techniques.
- Maintain store cleanliness, organization, and visual merchandising standards to enhance customer appeal.
- Assist in achieving sales targets by promoting products, upselling, and implementing marketing initiatives.
- Prepare daily/weekly reports on sales performance, inventory status, and operational metrics for management review.
Qualifications
- Minimum Diploma or Bachelor’s degree in Business, Retail Management, or a related field (fresh graduates are encouraged to apply).
- Strong communication and interpersonal skills with the ability to lead and motivate a team.
- Basic understanding of retail operations, sales, and customer service principles.
- Proficient in Microsoft Office (Excel, Word) and POS systems (training provided).
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
- Willingness to work flexible hours, including weekends and public holidays.
- Passion for the home improvement industry and a commitment to continuous learning.
- Prior retail or supervisory experience is a plus but not required.