job description
Join Top Trading And Supply Sdn Bhd as a Retail Supervisor and take the lead in driving exceptional customer experiences and operational excellence across our retail locations in Bali. This is a fantastic opportunity for a dynamic and results-driven individual to oversee daily store operations, mentor a high-performing team, and contribute to the growth of our brand in one of the world's most vibrant retail markets.
As a Retail Supervisor, you will play a pivotal role in ensuring smooth store performance, achieving sales targets, and maintaining the highest standards of customer service. Your leadership will inspire your team to deliver outstanding results while fostering a positive and collaborative work environment. If you are passionate about retail, thrive in fast-paced settings, and have a knack for problem-solving, we want you on our team!
Based in the bustling retail hubs of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role offers a unique blend of professional growth and the opportunity to work in some of Bali's most exciting locations. Enjoy a competitive salary, a supportive work culture, and the chance to make a real impact in the retail industry.
Responsibility
- Oversee daily store operations, including opening and closing procedures, to ensure efficiency and compliance with company standards.
- Lead, train, and motivate a team of retail associates to deliver exceptional customer service and achieve sales targets.
- Monitor inventory levels, conduct regular stock checks, and coordinate with the supply chain team to ensure product availability.
- Handle customer inquiries, complaints, and feedback professionally, ensuring a positive shopping experience.
- Implement visual merchandising strategies to enhance product presentation and drive sales.
- Prepare and analyze sales reports, identifying trends and opportunities for improvement.
- Ensure the store adheres to health, safety, and security protocols at all times.
- Collaborate with the management team to develop and execute promotional campaigns and in-store events.
Qualifications
- Minimum of 2 years of experience in a retail supervisory or managerial role.
- Proven track record of achieving sales targets and driving team performance.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using retail management software and POS systems.
- Ability to work flexible hours, including weekends and holidays, as required.
- Fluency in English; knowledge of Bahasa Indonesia is a plus.
- High school diploma or equivalent; a degree in Business, Retail Management, or a related field is preferred.