job description
Join Erajaya, a leading retail and consumer products company, as a Retail Store Supervisor in our dynamic Bali region. This is a unique opportunity to lead a high-performing team while ensuring operational excellence across our stores in prime locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a Store Supervisor, you will play a pivotal role in implementing and monitoring Standard Operating Procedures (SOPs) for recruitment, training, promotions, finance, inventory, and daily operations. Your leadership will drive compliance, efficiency, and an exceptional customer experience, aligning with Erajaya’s commitment to quality and service.
This contract-based position offers a competitive salary, professional growth, and the chance to contribute to a thriving retail environment in one of Indonesia’s most vibrant regions.
Responsibility
- Oversee daily store operations, ensuring adherence to company SOPs and retail standards.
- Monitor and enforce compliance in recruitment, training, and staff development programs.
- Manage promotional activities, inventory control, and stock replenishment to optimize sales and reduce shrinkage.
- Supervise financial transactions, including cash handling, reporting, and budget tracking.
- Lead, mentor, and motivate the store team to achieve performance targets and deliver outstanding customer service.
- Conduct regular audits of store processes, including hygiene, merchandising, and safety protocols.
- Resolve customer complaints and operational issues promptly and professionally.
- Collaborate with regional managers to implement company-wide initiatives and local strategies.
Qualifications
- Minimum 2 years of experience in retail supervision or store management, preferably in consumer electronics or similar industries.
- Strong leadership and team management skills with a track record of driving performance.
- In-depth knowledge of retail SOPs, inventory management, and financial reporting.
- Excellent communication and interpersonal skills in English and Bahasa Indonesia.
- Proven ability to train, develop, and evaluate staff effectively.
- Problem-solving mindset with a customer-centric approach.
- Proficiency in POS systems, Microsoft Office, and retail management software.
- Willingness to work flexible hours, including weekends and holidays, as required.