job description
Join Erajaya, a leading retail and consumer products company in Indonesia, as a Retail Store Supervisor (Talent Pool) in the vibrant and growing market of Bali! This is an exciting opportunity to lead and inspire a team while ensuring operational excellence in one of our high-performing stores located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
As a Store Supervisor, you will play a pivotal role in driving sales, maintaining customer satisfaction, and upholding our brand standards. You will oversee daily operations, manage a dynamic team, and implement best practices in recruitment, training, finance, stock management, and compliance. This role is perfect for a results-driven leader with a passion for retail and a knack for fostering a positive work environment.
Bali offers a unique blend of professional growth and an unparalleled lifestyle, making it an ideal location for ambitious professionals. If you thrive in a fast-paced retail environment and are eager to contribute to a company that values innovation and excellence, we want to hear from you!
This is a contract-based position with the potential for long-term career advancement within Erajaya. Join us and be part of a team that shapes the future of retail in Indonesia!
Responsibility
- Lead and motivate a team of retail staff to achieve sales targets and deliver exceptional customer service.
- Implement and monitor compliance with Standard Operating Procedures (SOPs) for recruitment, training, promotions, finance, stock management, and store operations.
- Oversee daily store operations, including opening/closing procedures, inventory management, and cash handling.
- Develop and execute strategies to enhance customer experience and drive repeat business.
- Conduct regular performance evaluations and provide coaching to team members to foster professional growth.
- Collaborate with the regional management team to align store goals with company objectives.
- Ensure the store maintains a clean, organized, and visually appealing environment that aligns with brand standards.
- Handle customer escalations and resolve issues promptly to maintain high levels of satisfaction.
Qualifications
- Minimum of 2-3 years of experience in a supervisory or leadership role within the retail industry.
- Proven track record of meeting or exceeding sales targets and driving operational efficiency.
- Strong understanding of retail SOPs, including recruitment, training, finance, and inventory management.
- Excellent communication and interpersonal skills, with the ability to lead and inspire a team.
- Problem-solving mindset with a focus on delivering results in a fast-paced environment.
- Proficiency in basic computer applications (e.g., Microsoft Office, POS systems).
- Fluency in English and Bahasa Indonesia is required; additional languages are a plus.
- Willingness to work flexible hours, including weekends and holidays, as required by the retail schedule.