job description
Join Watsons, a leading name in health and beauty retail, as a Senior Customer Assistant in our vibrant Canggu location. This is your opportunity to elevate customer experiences while advancing your career in a dynamic retail environment. As a Senior Customer Assistant, you will be the face of our brand, ensuring every customer interaction is memorable, professional, and aligned with our commitment to excellence.
At Watsons, we believe in empowering our team members with the tools and training needed to succeed. You’ll work in a collaborative setting, surrounded by passionate professionals who share your dedication to customer satisfaction. Whether you're assisting with product inquiries, managing inventory, or leading by example, your role will be pivotal in driving our store’s success.
If you thrive in fast-paced environments, enjoy building customer relationships, and are eager to take on leadership responsibilities, this role is perfect for you. Apply today and become part of a team that values growth, innovation, and exceptional service.
Responsibility
- Deliver outstanding customer service by greeting, assisting, and advising customers on product selections.
- Lead by example in maintaining store presentation, ensuring shelves are stocked, labeled, and visually appealing.
- Handle cash transactions, process payments, and manage daily sales reports with accuracy.
- Train and mentor junior staff members, fostering a culture of excellence and teamwork.
- Resolve customer complaints or issues professionally, ensuring a positive resolution.
- Monitor inventory levels, assist with stock replenishment, and conduct regular audits.
- Promote loyalty programs, special offers, and new product launches to drive sales.
- Uphold company policies, health and safety standards, and operational procedures.
Qualifications
- Minimum 2 years of experience in a retail or customer service role, with a proven track record in leadership.
- Excellent communication skills in English (additional languages are a plus).
- Strong interpersonal skills with a customer-centric approach.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer literacy and familiarity with POS systems.
- High school diploma or equivalent; additional certifications in retail management are advantageous.
- Proactive, detail-oriented, and able to multitask in a fast-paced environment.
- Passion for health, beauty, and wellness products.