job description
Join Olympic Village Enterprises Inc. as a Store Supervisor in the vibrant retail hubs of Bali—Canggu, Ubud, Denpasar, or surrounding areas. This is your opportunity to lead a high-performing team in a dynamic, customer-centric environment while driving operational excellence for a premium lifestyle brand.
As the face of our store, you will oversee daily operations, ensure exceptional customer experiences, and contribute to sales growth through strategic leadership. Reporting directly to the Area Sales Manager and VP of Sales & Operations, you’ll play a pivotal role in maintaining brand standards, optimizing inventory, and fostering a motivated, high-energy team.
If you’re a results-driven retail professional with a passion for leadership and a flair for creating memorable shopping experiences, we want to hear from you. This full-time position offers competitive compensation, career growth, and the chance to work in one of Southeast Asia’s most exciting retail markets.
Responsibility
- Team Leadership: Supervise, train, and motivate store staff to deliver outstanding customer service and meet sales targets.
- Operational Management: Oversee daily store operations, including opening/closing procedures, cash handling, and inventory control.
- Sales & Performance: Monitor and analyze sales data to identify trends, implement strategies to boost revenue, and ensure KPIs are met.
- Customer Experience: Resolve customer inquiries and complaints professionally, ensuring a seamless and positive shopping experience.
- Visual Merchandising: Maintain store presentation standards, including product displays, signage, and cleanliness to align with brand guidelines.
- Inventory & Stock: Coordinate with the supply chain team to manage stock levels, conduct audits, and minimize shrinkage.
- Compliance & Reporting: Ensure adherence to company policies, health/safety regulations, and submit accurate sales and operational reports.
- Collaboration: Work closely with the Area Sales Manager to execute promotional campaigns, local marketing initiatives, and community engagement.
Qualifications
- Experience: Minimum 3 years in a retail supervisory or management role, preferably in fashion, lifestyle, or consumer products.
- Leadership Skills: Proven ability to lead, coach, and develop a team in a fast-paced environment.
- Sales Acumen: Strong understanding of retail KPIs, sales techniques, and customer relationship management.
- Communication: Excellent English proficiency (written and verbal) with exceptional interpersonal and conflict-resolution skills.
- Tech-Savvy: Proficiency in POS systems, inventory software, and Microsoft Office (Excel for reporting).
- Organizational Skills: Ability to multitask, prioritize, and manage time effectively in a high-volume store.
- Flexibility: Willingness to work weekends, holidays, and extended hours as required by retail demands.
- Local Knowledge: Familiarity with the Bali retail market (Canggu, Ubud, Denpasar, etc.) is a plus.