job description
Power Mac Center, the Philippines’ premier Apple Premium Reseller, is expanding its leadership team in Bali, Indonesia! We’re seeking a dynamic Store Supervisor to drive operational excellence, team performance, and customer satisfaction in our high-traffic retail locations.
This is more than a job—it’s a career with competitive compensation, performance incentives, and the opportunity for regular employment in a fast-growing tech retail environment. As a Store Supervisor, you’ll play a pivotal role in shaping the in-store experience for customers while leading a motivated team in one of Southeast Asia’s most vibrant markets.
Join us and be part of a company that values innovation, leadership, and long-term growth. Whether you’re in Canggu, Ubud, Denpasar, or other Bali hotspots, this role offers the chance to grow with a brand synonymous with premium technology and exceptional service.
Responsibility
- Team Leadership: Supervise, train, and motivate a team of retail associates to deliver outstanding customer service and meet sales targets.
- Operational Excellence: Oversee daily store operations, including inventory management, cash handling, and compliance with company policies.
- Customer Experience: Ensure a premium in-store experience by resolving customer inquiries, handling complaints, and promoting Power Mac Center’s products and services.
- Sales & Targets: Monitor and drive store KPIs, including sales revenue, conversion rates, and customer satisfaction scores.
- Merchandising & Visuals: Maintain store presentation standards, ensuring products are displayed attractively and in line with brand guidelines.
- Stock Management: Coordinate with the logistics team to manage stock levels, process deliveries, and conduct regular audits.
- Reporting & Analysis: Prepare daily/weekly reports on sales performance, inventory status, and team productivity for management review.
- Promotions & Events: Execute in-store promotions, product launches, and community events to boost brand visibility and foot traffic.
Qualifications
- Proven Experience: Minimum of 2 years in a supervisory or managerial role within retail, preferably in electronics or consumer technology.
- Leadership Skills: Strong ability to lead, coach, and develop a team in a fast-paced environment.
- Customer-Centric Mindset: Passion for delivering exceptional service and building customer loyalty.
- Tech-Savvy: Familiarity with Apple products, retail POS systems, and basic troubleshooting is a plus.
- Communication: Excellent English proficiency (written and verbal) with the ability to engage customers and team members effectively.
- Problem-Solving: Ability to handle customer complaints, operational challenges, and team conflicts with professionalism.
- Availability: Willingness to work flexible hours, including weekends and holidays, as required by retail demands.
- Education: Bachelor’s degree in Business, Marketing, or related fields is preferred but not mandatory.