job description
Join PT Laksamana Muda Bersatu, a leading name in Indonesia’s hospitality and tourism industry, as a Store Supervisor in the vibrant regions of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung). This is your opportunity to lead a dynamic retail team in a high-traffic, customer-centric environment while ensuring operational excellence and service standards that align with our brand’s reputation for quality.
As a Store Supervisor, you will play a pivotal role in overseeing daily operations, mentoring staff, and driving sales performance to meet and exceed targets. Your leadership will ensure seamless adherence to SOPs, inventory management, and customer satisfaction, fostering a culture of professionalism and efficiency. With Bali’s booming tourism sector, this role offers unparalleled growth potential in a fast-paced, rewarding setting.
We offer a competitive salary (IDR 4M–6M/month), professional development opportunities, and the chance to work in some of Indonesia’s most sought-after destinations. If you’re a results-driven leader with a passion for hospitality and retail, we’d love to hear from you!
Responsibility
- Team Leadership: Supervise, train, and motivate a team of retail associates to deliver exceptional customer service and meet performance KPIs.
- Operational Oversight: Ensure smooth daily operations, including opening/closing procedures, cash handling, and inventory control.
- SOP Compliance: Enforce company policies, health/safety protocols, and service standards to maintain consistency and quality.
- Sales & Targets: Monitor sales performance, analyze trends, and implement strategies to achieve revenue and customer satisfaction goals.
- Customer Experience: Resolve escalated customer issues promptly and professionally to uphold brand reputation.
- Inventory Management: Coordinate with supply chain teams to manage stock levels, place orders, and conduct regular audits.
- Reporting: Prepare daily/weekly reports on sales, staff performance, and operational metrics for management review.
- Staff Scheduling: Create and optimize work schedules to ensure adequate coverage during peak hours.
Qualifications
- Experience: Minimum 2 years in a supervisory role within retail, hospitality, or tourism sectors.
- Leadership Skills: Proven ability to manage teams, delegate tasks, and foster a collaborative work environment.
- Customer-Centric Mindset: Strong interpersonal skills with a focus on delivering premium service in high-volume settings.
- Operational Knowledge: Familiarity with retail POS systems, inventory software, and basic financial reporting.
- Problem-Solving: Ability to handle conflicts, resolve issues efficiently, and make data-driven decisions.
- Language Proficiency: Fluent in English and Indonesian (written and verbal) to communicate with diverse customers and teams.
- Availability: Flexibility to work weekends, holidays, and evenings as required by business needs.
- Education: Diploma or Bachelor’s degree in Business, Hospitality, or related fields (preferred).