job description
Join Sephora, the global leader in prestige beauty, as a Store Supervisor in the vibrant heart of Bali! This is your opportunity to lead a high-performing retail team in a dynamic, customer-centric environment where passion for beauty meets operational excellence.
As a Store Supervisor, you will play a pivotal role in driving sales, elevating the in-store experience, and ensuring seamless daily operations. You’ll analyze performance metrics, coach your team to success, and uphold Sephora’s world-class standards in client service and product expertise. Whether you’re in Canggu, Ubud, or Denpasar, you’ll be at the forefront of beauty innovation, empowering clients to feel confident and beautiful.
If you thrive in a fast-paced setting, love mentoring others, and have a keen eye for retail trends, this role is your chance to grow with a brand that redefines the beauty industry. Apply today and take the next step in your retail leadership career!
Responsibility
- Team Leadership: Supervise, train, and motivate a team of beauty advisors to deliver exceptional client service and meet sales targets.
- Performance Analysis: Monitor and analyze KPIs (e.g., sales, conversion rates, client feedback) and implement data-driven strategies to improve store performance.
- Operational Excellence: Oversee daily store operations, including inventory management, visual merchandising, and cash handling, ensuring compliance with company policies.
- Client Experience: Foster a welcoming and inclusive environment, resolving client concerns and ensuring a seamless, personalized shopping experience.
- Product Expertise: Stay updated on Sephora’s product portfolio, trends, and promotions to provide expert recommendations and drive add-on sales.
- Staff Scheduling: Create and manage employee schedules to optimize coverage during peak hours while maintaining labor cost efficiency.
- Collaboration: Partner with the Store Manager to execute local marketing initiatives, events, and brand partnerships.
- Training & Development: Conduct regular training sessions to enhance team product knowledge and sales techniques.
Qualifications
- Experience: Minimum 2+ years in a retail supervisory or management role, preferably in beauty, cosmetics, or luxury retail.
- Leadership Skills: Proven ability to lead, coach, and develop a high-performing team in a fast-paced environment.
- Sales-Driven: Strong track record of achieving sales targets and improving store performance metrics.
- Customer-Centric: Passion for delivering outstanding client service with a focus on building long-term relationships.
- Analytical Mindset: Ability to interpret sales data and translate insights into actionable strategies.
- Communication: Excellent verbal and written English skills; fluency in Indonesian is a plus.
- Flexibility: Willingness to work evenings, weekends, and holidays as required by retail demands.
- Tech-Savvy: Proficiency in POS systems, inventory software, and Microsoft Office/Google Workspace.