job description
Join Joywise Sdn. Bhd as a Retail Store Supervisor in the heart of Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung! This is your opportunity to lead a dynamic retail team, drive operational excellence, and create unforgettable customer experiences in a fast-paced, family-focused environment.
As a Store Supervisor, you’ll play a pivotal role in shaping the success of our retail outlets. Your leadership will inspire staff, optimize store performance, and ensure every customer leaves with a smile. Whether you’re a seasoned retail professional or an ambitious leader ready to take the next step, Joywise offers a supportive culture where your growth is our priority.
Bali’s thriving retail scene demands energy, adaptability, and a passion for service—qualities we value deeply. If you’re ready to make an impact while enjoying the island’s unique lifestyle, apply today and become part of a team that celebrates success together.
Responsibility
- Lead and motivate a high-performing retail team to achieve sales targets and operational goals.
- Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management.
- Deliver exceptional customer service, resolving inquiries and complaints with professionalism and empathy.
- Monitor and maintain store standards, ensuring a clean, organized, and visually appealing retail environment.
- Train, coach, and develop staff to enhance productivity, product knowledge, and customer engagement.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Collaborate with management to implement promotions, visual merchandising, and sales strategies.
- Ensure compliance with company policies, health/safety regulations, and loss prevention protocols.
Qualifications
- Minimum 2+ years of experience in a supervisory or leadership role within retail, hospitality, or customer service.
- Proven ability to manage teams, delegate tasks, and foster a positive work culture.
- Strong communication and interpersonal skills to engage with customers and staff effectively.
- Excellent problem-solving abilities and a customer-centric mindset.
- Familiarity with inventory systems, POS software, and retail KPIs (preferred).
- Flexibility to work weekends, holidays, and peak hours as required.
- Fluency in English; proficiency in Bahasa Indonesia is a plus.
- Passion for retail, leadership, and driving results in a fast-paced environment.