job description
Join SHINS, a leading name in luxury and lifestyle retail, as a Retail Operations Manager in the vibrant heart of Canggu, Bali. In this dynamic role, you will spearhead store operations, elevate customer experiences, and drive sales performance to new heights. Your leadership will be pivotal in shaping a high-performing team, ensuring operational excellence, and achieving ambitious KPIs in a fast-paced, premium retail environment.
This is a unique opportunity to blend strategic thinking with hands-on execution, working in one of Bali’s most sought-after destinations. Whether you're optimizing inventory, refining service standards, or fostering a culture of excellence, your impact will directly contribute to the brand’s success and growth in the region.
If you thrive in a collaborative, results-driven atmosphere and have a passion for retail leadership, we invite you to bring your expertise to SHINS and help redefine luxury retail in Bali.
Responsibility
- Lead and mentor a high-performing retail team to exceed sales targets and deliver exceptional customer service.
- Oversee daily store operations, including inventory management, merchandising, and cash handling, to ensure efficiency and compliance.
- Develop and implement strategic plans to drive foot traffic, boost conversion rates, and enhance customer loyalty.
- Monitor and analyze KPIs, sales reports, and market trends to identify opportunities for growth and improvement.
- Collaborate with cross-functional teams (e.g., marketing, supply chain) to execute promotions, visual merchandising, and seasonal campaigns.
- Maintain a premium in-store experience by upholding brand standards, cleanliness, and product presentation.
- Resolve customer escalations professionally and ensure a seamless, luxury-level service at all times.
- Train, coach, and develop staff through performance reviews, skill-building workshops, and career progression plans.
Qualifications
- Bachelor’s degree in Business Administration, Retail Management, or a related field (or equivalent experience).
- Minimum of 5 years of experience in retail management, preferably in luxury or lifestyle brands.
- Proven track record of achieving sales targets, improving operational efficiency, and leading teams in a fast-paced environment.
- Strong leadership, communication, and interpersonal skills to inspire and motivate diverse teams.
- Proficiency in retail management software (e.g., POS systems, inventory tools) and Microsoft Office Suite.
- Analytical mindset with the ability to interpret sales data and make data-driven decisions.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Passion for customer service excellence and a deep understanding of luxury retail trends.