job description
Join Bricolage Group Of Companies, a dynamic multinational retail leader, as a Store Supervisor / Assistant Supervisor in Bali’s most vibrant locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is your opportunity to grow with a company known for its rapid expansion, career advancement, and supportive work culture—perfect for ambitious professionals eager to take the next step in retail leadership.
As a key member of our team, you’ll play a pivotal role in driving store performance, delivering exceptional customer experiences, and mentoring a high-performing retail team. Bali’s booming tourism and retail sectors offer a unique environment where your leadership can shine, whether you’re overseeing daily operations, optimizing sales strategies, or fostering a positive workplace culture. With our commitment to professional development and work-life balance, you’ll have the tools to thrive in a fast-paced, rewarding setting.
If you’re a results-driven retail professional with a passion for leadership and customer service, this role offers the perfect blend of challenge and growth. Enjoy competitive compensation, opportunities for advancement, and the chance to work in one of Southeast Asia’s most exciting retail markets. Apply today and take your career to the next level with Bricolage!
Responsibility
- Lead and supervise store operations, ensuring smooth daily workflows, adherence to company standards, and exceptional customer service delivery.
- Drive sales performance by implementing effective merchandising strategies, promotional activities, and customer engagement initiatives.
- Train, mentor, and motivate store staff to achieve individual and team targets, fostering a collaborative and high-performance culture.
- Monitor inventory levels, conduct stock audits, and coordinate with the supply chain team to ensure product availability and minimize shrinkage.
- Handle customer inquiries, complaints, and escalations professionally, ensuring resolution aligns with company policies and enhances customer loyalty.
- Prepare and analyze sales reports, KPIs, and operational metrics to identify trends, opportunities, and areas for improvement.
- Ensure compliance with health, safety, and company policies, maintaining a clean, organized, and secure store environment.
- Collaborate with regional managers and cross-functional teams to execute marketing campaigns, seasonal promotions, and store events.
Qualifications
- Minimum of 2-3 years of experience in retail supervision, store management, or assistant supervisor roles, preferably in a multinational or high-volume retail environment.
- Proven track record of achieving sales targets, managing teams, and delivering exceptional customer service.
- Strong leadership skills with the ability to inspire, train, and develop retail staff to meet performance goals.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proficiency in basic retail software, POS systems, and Microsoft Office (Excel, Word, PowerPoint).
- Ability to work flexible hours, including weekends, holidays, and evenings, to meet business needs.
- Problem-solving mindset with a focus on process improvement and operational efficiency.
- High school diploma or equivalent; associate’s or bachelor’s degree in Business, Retail Management, or related fields is a plus.