job description
Join our dynamic luxury retail/hospitality brand as a Store Operations Manager in Bali’s most vibrant locations (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung). This is a high-impact role for a results-driven leader who thrives in fast-paced, customer-centric environments. You’ll oversee daily operations, drive sales growth, and elevate the guest experience in our premium retail spaces, ensuring seamless service that aligns with our brand’s reputation for excellence.
Bali’s booming tourism and expat markets demand a strategic approach to retail management. In this role, you’ll lead a team of professionals, optimize store performance, and implement best practices in inventory, merchandising, and customer engagement. Whether you’re managing a boutique in Ubud’s cultural hub or a high-traffic store in Seminyak, you’ll play a pivotal role in shaping our brand’s success in Indonesia’s most sought-after destinations.
We offer a competitive salary, performance bonuses, and opportunities for career growth in a supportive, innovative environment. If you’re passionate about retail, hospitality, and leadership, we’d love to hear from you!
Responsibility
- Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management to ensure smooth and efficient workflows.
- Lead, train, and motivate a team of retail staff, fostering a culture of excellence, accountability, and customer-centric service.
- Drive sales targets and KPIs by implementing strategic merchandising, promotions, and upselling techniques tailored to Bali’s diverse customer base.
- Ensure exceptional customer service standards, resolving escalated issues and maintaining a welcoming, high-end retail environment.
- Monitor and analyze store performance metrics (sales, foot traffic, conversion rates) and adjust strategies to maximize profitability.
- Collaborate with regional management to align store operations with brand guidelines, seasonal campaigns, and inventory planning.
- Maintain compliance with company policies, local regulations, and health/safety standards, including COVID-19 protocols where applicable.
- Build strong relationships with local vendors, suppliers, and community stakeholders to enhance brand visibility and partnerships.
Qualifications
- Minimum 3-5 years of experience in retail management, preferably in luxury, hospitality, or high-end consumer products.
- Proven track record of leading teams, driving sales, and delivering exceptional customer experiences in a fast-paced environment.
- Strong operational skills, including inventory management, merchandising, and POS systems (e.g., Square, Lightspeed, or similar).
- Excellent communication and interpersonal skills, with fluency in English; proficiency in Bahasa Indonesia or other languages is a plus.
- Ability to work flexible hours, including weekends and holidays, to meet the demands of Bali’s tourism-driven retail sector.
- Problem-solving mindset with a focus on continuous improvement and adaptability to changing market trends.
- Experience with CRM tools, sales reporting, and data analysis to inform business decisions.
- Passion for retail, fashion, or hospitality, with a keen eye for detail and brand representation.