job description
Join MR. ROBOT SDN. BHD. as a Retail Store Manager in the heart of Bali’s most vibrant locations—Canggu, Ubud, Denpasar, and beyond. This is your opportunity to lead a dynamic team at Robotique, a cutting-edge retail destination where innovation meets customer experience. As the face of our brand, you’ll drive operational excellence, foster team growth, and deliver unparalleled service to tech-savvy customers in one of Southeast Asia’s most exciting markets.
Bali’s booming retail and tourism sectors create a unique environment where your leadership can shape the future of tech retail. Whether you’re optimizing sales strategies, cultivating a high-performance team, or ensuring seamless store operations, your role will be pivotal in bringing next-gen technology closer to consumers. With a competitive salary package and the chance to work in a culturally rich, fast-paced setting, this position is perfect for ambitious professionals ready to make their mark in retail management.
Responsibility
- Team Leadership: Recruit, train, and mentor a high-performing retail team to deliver exceptional customer service and meet sales targets.
- Store Operations: Oversee daily store operations, including inventory management, merchandising, and cash handling, ensuring compliance with company standards.
- Sales Growth: Develop and implement strategies to drive foot traffic, boost sales, and enhance customer loyalty through promotions and engagement initiatives.
- Customer Experience: Foster a welcoming, tech-forward shopping environment, resolving customer inquiries and complaints with professionalism.
- Performance Analysis: Monitor KPIs (e.g., sales per square foot, conversion rates) and use data-driven insights to optimize store performance.
- Vendor & Stakeholder Relations: Liaise with suppliers, corporate teams, and local partners to ensure product availability and brand alignment.
- Compliance & Safety: Uphold health, safety, and security protocols to maintain a secure and compliant retail space.
- Tech Advocacy: Stay ahead of industry trends in consumer electronics and robotics to educate staff and customers on product benefits.
Qualifications
- Proven Experience: Minimum 3+ years in retail management, preferably in consumer electronics, tech, or luxury retail.
- Leadership Skills: Demonstrated ability to lead, coach, and inspire teams in a fast-paced environment.
- Sales Acumen: Strong track record of meeting or exceeding sales targets and driving revenue growth.
- Customer-Centric Mindset: Passion for delivering outstanding service and building long-term customer relationships.
- Operational Excellence: Experience with inventory systems, POS software, and retail analytics tools.
- Communication: Fluent English (written and verbal); proficiency in Bahasa Indonesia is a plus.
- Problem-Solving: Ability to think critically and resolve operational or customer-related challenges efficiently.
- Flexibility: Willingness to work weekends, holidays, and adapt to the dynamic needs of a tourist-heavy market.