job description
Join H&M, a global leader in sustainable fashion, as our Retail Store Manager in the vibrant heart of Bali! This is your chance to lead a high-performing team in one of the worldâs most sought-after tourist destinations while shaping the future of retail in Indonesiaâs booming fashion market.
As the face of H&M in Bali, youâll drive exceptional customer experiences, foster a dynamic store culture, and champion our commitment to sustainability and innovation. Baliâs thriving retail sceneâspanning luxury resorts in Nusa Dua, trendy boutiques in Seminyak, and bustling markets in Kutaâoffers a unique opportunity to blend Scandinavian design with local flair. Whether youâre based in Canggu, Ubud, Denpasar, Jimbaran, or Badung, youâll play a pivotal role in elevating H&Mâs presence in this iconic location.
This role is perfect for a results-driven leader with a passion for fashion, team development, and operational excellence. Youâll collaborate with cross-functional teams, optimize store performance, and create a welcoming environment where customers and employees alike feel inspired. If you thrive in fast-paced, customer-centric environments and want to make a tangible impact in a growing market, weâd love to hear from you!
H&M is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibility
- Lead and inspire a diverse team of retail professionals to deliver outstanding customer service and achieve sales targets in a high-traffic environment.
- Drive operational excellence by ensuring smooth store operations, including inventory management, visual merchandising, and compliance with company policies.
- Foster a customer-first culture by creating a welcoming, inclusive, and engaging shopping experience that reflects H&Mâs brand values.
- Optimize store performance through data-driven decision-making, including sales analysis, staff scheduling, and cost control.
- Champion sustainability by promoting H&Mâs eco-friendly initiatives, such as garment recycling programs and sustainable product lines.
- Build strong community ties by engaging with local customers, influencers, and partners to enhance brand visibility in Baliâs competitive retail landscape.
- Develop talent by mentoring team members, conducting performance reviews, and identifying opportunities for growth and advancement.
- Ensure compliance with health, safety, and labor regulations while maintaining a positive and productive work environment.
Qualifications
- Proven experience as a Retail Store Manager or Assistant Manager in a fast-paced, customer-focused environment (fashion retail preferred).
- Strong leadership skills with the ability to motivate, coach, and develop a team of 10+ employees.
- Passion for fashion and retail, with a keen eye for trends and visual merchandising.
- Excellent communication and interpersonal skills, with fluency in English (additional languages, such as Indonesian or Mandarin, are a plus).
- Data-driven mindset with experience using retail analytics tools to track performance and make informed decisions.
- Operational expertise in inventory management, staff scheduling, and budgeting.
- Customer-centric approach with a track record of delivering exceptional service and resolving customer issues effectively.
- Flexibility and adaptability to thrive in a dynamic, multicultural environment like Bali.