job description
Are you a dynamic leader with a passion for luxury retail and exceptional customer service? IBEX Global Solutions is seeking an experienced Team Manager for Luxury Retail to join our prestigious client accounts in Bali's most exclusive locations (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung). This is a unique opportunity to manage high-performing teams in a fast-paced, luxury retail environment while delivering world-class service to discerning clientele.
As a Team Manager, you will play a pivotal role in driving operational excellence, fostering team growth, and ensuring seamless customer experiences. You'll collaborate with luxury brands to meet and exceed service level agreements, while motivating your team to achieve outstanding performance. This role offers a perfect blend of leadership, strategy, and hands-on execution in one of Southeast Asia's most vibrant retail markets.
Bali's thriving luxury retail sector offers an unparalleled work environment, combining professional growth with the island's renowned lifestyle. If you thrive in high-end retail settings and have a proven track record in team leadership, we want to hear from you!
Join us and be part of a global organization that values innovation, excellence, and leadership in luxury retail.
Responsibility
- Lead, mentor, and develop a team of luxury retail professionals to deliver exceptional customer service and meet performance targets
- Monitor and analyze team performance metrics, implementing strategies to improve efficiency and service quality
- Collaborate with luxury brand partners to align operational processes with brand standards and customer expectations
- Conduct regular team meetings, training sessions, and performance reviews to foster professional growth
- Ensure compliance with company policies, brand guidelines, and local regulations in all retail operations
- Handle escalated customer issues with professionalism and ensure timely resolution to maintain brand reputation
- Develop and implement innovative strategies to enhance customer engagement and drive sales performance
- Coordinate with cross-functional teams to optimize inventory management and visual merchandising standards
Qualifications
- Minimum 3-5 years of experience in luxury retail management or team leadership roles
- Proven track record of managing high-performing teams in fast-paced retail environments
- Strong understanding of luxury brand standards and customer service excellence
- Excellent communication skills in English (additional languages are a plus)
- Bachelor's degree in Business Administration, Retail Management, or related field
- Exceptional problem-solving skills and ability to handle high-pressure situations
- Experience with performance management, coaching, and team development
- Familiarity with retail KPIs, inventory management, and visual merchandising principles