job description
Join Robinsons Handyman as a Retail Store Manager in the vibrant heart of Bali! We are seeking a dynamic and customer-focused leader to oversee our operations in key locations including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. In this pivotal role, you will drive sales performance, deliver exceptional customer service, and lead a high-performing team to success in one of Southeast Asia’s most competitive retail markets.
As a Store Manager, you will be the face of our brand, ensuring operational excellence while fostering a positive and productive work environment. Your leadership will directly impact customer satisfaction, team morale, and business growth. If you thrive in fast-paced settings and have a passion for retail management, this is your opportunity to make a lasting impact with a well-established and respected company.
Robinsons Handyman is committed to innovation, quality, and community engagement. We offer a competitive salary, career development opportunities, and the chance to work in some of Bali’s most exciting retail hubs.
Responsibility
- Lead and motivate a team of retail associates to achieve sales targets and deliver outstanding customer service.
- Oversee daily store operations, including inventory management, merchandising, and cash handling.
- Develop and implement strategies to drive foot traffic, increase sales, and enhance customer loyalty.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and growth.
- Ensure compliance with company policies, health and safety regulations, and local labor laws.
- Handle customer inquiries, complaints, and escalations professionally and efficiently.
- Conduct regular staff training and performance evaluations to maintain high service standards.
- Collaborate with regional managers and corporate teams to align store operations with broader business objectives.
Qualifications
- Bachelor’s degree in Business Administration, Retail Management, or a related field (or equivalent work experience).
- Minimum of 3-5 years of experience in retail management, preferably in a high-volume store environment.
- Proven track record of achieving sales targets and leading teams to success.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving abilities and a customer-centric mindset.
- Proficiency in retail management software, POS systems, and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays, as required.
- Fluency in English; knowledge of Indonesian (Bahasa) is a plus.