job description
Join Erajaya, a leading name in Indonesia’s retail and consumer products industry, as a Retail Store Leader - Supervisor in the vibrant regions of Bali. This is your opportunity to drive sales excellence, shape customer experiences, and contribute to the strategic growth of our premium retail outlets in high-traffic tourist and local hubs like Canggu, Ubud, Denpasar, and Nusa Dua.
In this dynamic role, you will oversee daily store operations, lead a high-performing team, and ensure the achievement of sales targets while identifying opportunities for store expansion and enhancement. Your strategic insights will directly influence business decisions, helping Erajaya maintain its reputation for innovation and customer satisfaction in the competitive retail landscape.
If you are a results-driven leader with a passion for retail management and a knack for fostering team success, we invite you to apply and take the next step in your career with a company that values growth, excellence, and collaboration.
Responsibility
- Lead and motivate a team of retail associates to deliver exceptional customer service and meet sales targets.
- Develop and implement strategic sales plans to drive revenue growth and improve store performance.
- Monitor inventory levels, coordinate with supply chain teams, and ensure product availability to meet customer demand.
- Analyze sales data and market trends to provide actionable insights for store expansion and operational improvements.
- Maintain high standards of store presentation, visual merchandising, and brand compliance.
- Handle customer escalations, resolve complaints, and ensure a positive shopping experience.
- Train, coach, and mentor staff to enhance their product knowledge, sales techniques, and service skills.
- Collaborate with regional managers to align store objectives with company-wide goals and initiatives.
Qualifications
- Minimum 3 years of experience in retail management, preferably in a supervisory or leadership role.
- Proven track record of achieving sales targets and improving store profitability.
- Strong leadership, communication, and interpersonal skills to inspire and manage teams effectively.
- Excellent analytical and problem-solving abilities to interpret sales data and drive decision-making.
- Familiarity with retail POS systems, inventory management, and CRM tools.
- Customer-focused mindset with a passion for delivering high-quality service.
- Ability to work flexible hours, including weekends and holidays, to meet business needs.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.