job description
Join Erajaya, one of Indonesia’s leading retail and consumer product companies, as a Retail Store Head (Supervisor) in our Bali talent pool. This is an exciting opportunity to lead and inspire a high-performing retail team in dynamic locations such as Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. You will play a pivotal role in driving operational excellence, customer satisfaction, and business growth while ensuring compliance with company standards.
As a Store Head, you will oversee daily store operations, manage staff performance, and implement strategic initiatives to enhance productivity and profitability. This role is ideal for a results-driven leader with a passion for retail, team development, and customer experience. If you thrive in a fast-paced environment and are eager to make an impact in Bali’s booming retail sector, we want to hear from you!
Erajaya offers a collaborative work culture, professional growth opportunities, and the chance to be part of a brand that values innovation and excellence. Apply now to join our talent pool and take the next step in your retail leadership career!
Responsibility
- Lead and supervise daily store operations, ensuring smooth and efficient workflows in compliance with company SOPs.
- Monitor and enforce adherence to recruitment, training, finance, stock management, and promotional procedures.
- Drive sales performance by implementing effective strategies to meet and exceed targets.
- Manage and develop a high-performing team through coaching, mentoring, and performance evaluations.
- Ensure exceptional customer service by fostering a customer-centric culture and resolving escalated issues.
- Oversee inventory management, including stock levels, replenishment, and loss prevention.
- Collaborate with regional managers to align store operations with broader business goals and initiatives.
- Analyze store performance metrics and implement corrective actions to optimize productivity and profitability.
Qualifications
- Minimum 3-5 years of experience in retail management, with at least 2 years in a supervisory or leadership role.
- Proven track record of driving sales, operational efficiency, and team performance in a retail environment.
- Strong understanding of retail SOPs, including recruitment, training, finance, and inventory management.
- Excellent leadership, communication, and interpersonal skills to motivate and manage teams effectively.
- Ability to work in a fast-paced, dynamic environment and adapt to changing business needs.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and retail management software.
- Fluency in English and Bahasa Indonesia is required; additional languages are a plus.
- Willingness to relocate or work in various locations across Bali (Canggu, Ubud, Denpasar, etc.).