job description
Join Dooz Optik, a leading name in the eye health and premium eyewear industry, as a Retail Sales Supervisor in the vibrant region of Badung, Bali. This is a unique opportunity to lead a dynamic sales team while contributing to a company dedicated to enhancing vision and style for customers across Indonesia.
In this role, you will oversee daily retail operations, drive sales performance, and ensure exceptional customer service in a fast-paced, customer-centric environment. With a competitive salary range of IDR 2,000,000 ā IDR 2,700,000 per month, this contract position offers a pathway to grow your career in retail management within the thriving optical sector.
Badungās strategic locationāencompassing popular areas like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kutaāprovides an ideal setting for professionals seeking a balance between career growth and Baliās renowned lifestyle. Whether you're a seasoned retail leader or an ambitious individual ready to step into a supervisory role, Dooz Optik invites you to be part of a mission that combines health, fashion, and innovation.
Responsibility
- Lead and motivate a team of sales associates to achieve monthly and quarterly sales targets in the optical retail sector.
- Monitor daily store operations, including inventory management, visual merchandising, and cash handling procedures.
- Deliver exceptional customer service, ensuring a personalized and consultative approach to eyewear selection and eye health advice.
- Conduct regular staff training on product knowledge, sales techniques, and customer engagement best practices.
- Analyze sales reports and market trends to develop strategies for improving store performance and customer satisfaction.
- Maintain strong relationships with suppliers and ensure timely restocking of high-demand eyewear products.
- Handle customer complaints and escalations professionally, ensuring resolution in alignment with company policies.
- Collaborate with the marketing team to execute in-store promotions, seasonal campaigns, and loyalty programs.
Qualifications
- Minimum of 2 years of experience in retail sales, with at least 1 year in a supervisory or team lead role.
- Proven track record of meeting and exceeding sales targets in a fast-paced retail environment.
- Strong leadership and interpersonal skills, with the ability to mentor and inspire a diverse team.
- Excellent communication skills in English and Indonesian, with a customer-first mindset.
- Familiarity with optical products, eyewear trends, and basic eye health knowledge is a plus.
- Proficiency in using POS systems, inventory management software, and Microsoft Office tools.
- Highly organized, detail-oriented, and capable of multitasking in a dynamic work environment.
- Willingness to work flexible hours, including weekends and public holidays, as required by retail operations.