job description
Join Robinsons Toys, Inc. as a Selling Supervisor in the vibrant heart of Bonifacio Global City (BGC)! This is your chance to lead a dynamic retail team in one of the most prestigious toy stores in Metro Manila, where premium products meet exceptional customer service.
As a Selling Supervisor, you will oversee daily store operations, drive sales performance, and ensure an unforgettable shopping experience for our valued customers. Your leadership will inspire a team of passionate associates to deliver top-tier service while maintaining operational excellence in a fast-paced, high-end retail environment.
If you thrive in a customer-centric role, have a knack for team leadership, and are eager to grow in the retail industry, this opportunity is perfect for you. Robinsons Toys, Inc. offers a competitive salary, career development, and the chance to work in one of the most sought-after commercial hubs in the Philippines.
Responsibility
- Lead and supervise a team of sales associates to achieve daily, weekly, and monthly sales targets.
- Ensure exceptional customer service by resolving inquiries, handling complaints, and fostering a welcoming store atmosphere.
- Monitor inventory levels, coordinate with the logistics team, and ensure product displays are visually appealing and well-stocked.
- Conduct regular team training on product knowledge, sales techniques, and company policies.
- Oversee cash handling, daily sales reports, and reconciliation to maintain financial accuracy.
- Implement promotional strategies and in-store marketing initiatives to boost foot traffic and sales.
- Maintain compliance with health, safety, and operational standards in alignment with company guidelines.
- Collaborate with the store manager to develop action plans for improving performance and customer satisfaction.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent work experience).
- At least 2-3 years of experience in a supervisory or leadership role within retail, preferably in toys, consumer goods, or luxury products.
- Proven track record of driving sales growth and meeting performance targets.
- Excellent communication, leadership, and problem-solving skills.
- Strong understanding of inventory management, merchandising, and POS systems.
- Customer-focused mindset with the ability to handle high-pressure situations professionally.
- Flexibility to work on weekends, holidays, and extended hours as needed.
- Familiarity with retail KPIs and the ability to analyze sales data to make informed decisions.