job description
Join Ren Wellness Retreat in the heart of Bali as a Wellness Retail Assistant and become part of a team dedicated to delivering exceptional customer experiences in a serene, luxury wellness environment. This role is perfect for passionate individuals who thrive in customer-facing positions and are eager to contribute to the daily operations of a high-end retail outlet specializing in wellness products.
At Ren Wellness Retreat, we believe in holistic well-being, and our retail space reflects this philosophy. As a Retail Assistant, you will play a pivotal role in ensuring our guests feel welcomed, informed, and inspired by our curated selection of wellness products. Your ability to engage with customers, provide personalized recommendations, and maintain an organized, visually appealing retail space will be key to your success.
This is a unique opportunity to work in one of Bali’s most sought-after wellness destinations, surrounded by a supportive team and a clientele that values health, relaxation, and premium service. If you are a proactive, detail-oriented individual with a passion for wellness and retail, we invite you to apply and grow with us.
Responsibility
- Provide exceptional customer service by greeting guests warmly, understanding their needs, and offering tailored product recommendations.
- Assist in the daily operations of the retail outlet, including stocking, merchandising, and maintaining inventory levels.
- Process transactions accurately using POS systems and handle cash, credit, and digital payments with integrity.
- Educate customers on the benefits and uses of wellness products, including skincare, aromatherapy, and holistic health items.
- Maintain a clean, organized, and visually appealing retail space that aligns with Ren Wellness Retreat’s luxury branding.
- Collaborate with the wellness team to promote retail products through in-store events, promotions, and cross-selling opportunities.
- Handle customer inquiries, complaints, and returns professionally and efficiently to ensure a positive experience.
- Stay updated on new product arrivals, wellness trends, and industry knowledge to provide informed guidance to customers.
Qualifications
- Minimum 1-2 years of experience in retail, customer service, or a related field, preferably in wellness, beauty, or luxury retail.
- Excellent communication and interpersonal skills with a natural ability to engage and build rapport with diverse customers.
- Strong sales and upselling abilities with a customer-centric approach.
- Basic knowledge of wellness products, skincare, or holistic health is a plus.
- Proficiency in using POS systems and basic computer applications (e.g., Excel, inventory software).
- Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
- Fluent in English; proficiency in Indonesian or other languages is an advantage.
- Passion for wellness, health, and customer service with a positive and proactive attitude.