job description
Join KT&G, a global leader in consumer goods and retail innovation, as our Retail Sales Supervisor in the vibrant and fast-growing market of Bali! This is an exciting opportunity to lead a dynamic sales team, drive revenue growth, and ensure exceptional customer experiences across our retail locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a Retail Sales Supervisor, you will play a pivotal role in overseeing daily sales operations, optimizing team performance, and maintaining compliance with company standards. You’ll collaborate with cross-functional teams to implement sales strategies, monitor market trends, and enhance customer satisfaction. If you thrive in a fast-paced retail environment and are passionate about leadership, sales, and customer engagement, this role is perfect for you!
Bali’s booming tourism and retail sectors offer a unique opportunity to grow your career while enjoying the island’s rich culture and lifestyle. KT&G values innovation, teamwork, and excellence, and we’re looking for a motivated professional to help us achieve our sales goals in this exciting market.
Apply now and take the next step in your retail career with KT&G!
Responsibility
- Supervise and lead a team of retail sales staff to achieve daily, weekly, and monthly sales targets.
- Ensure compliance with company policies, procedures, and operational standards across all retail locations.
- Monitor inventory levels, product displays, and merchandising to optimize sales performance.
- Develop and implement sales strategies to drive revenue growth and customer engagement.
- Conduct regular performance evaluations and provide coaching to improve team productivity.
- Handle customer inquiries, complaints, and escalations to ensure high levels of satisfaction.
- Collaborate with marketing and operations teams to execute promotions and campaigns effectively.
- Prepare and analyze sales reports to identify trends, opportunities, and areas for improvement.
Qualifications
- Minimum 3 years of experience in retail sales, with at least 1 year in a supervisory or leadership role.
- Proven track record of achieving and exceeding sales targets in a fast-paced retail environment.
- Strong leadership, communication, and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays, as required by retail operations.
- Familiarity with inventory management, merchandising, and point-of-sale (POS) systems.
- Problem-solving mindset with a focus on customer satisfaction and team development.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.
- Bachelor’s degree in Business, Marketing, or a related field is preferred but not required.