job description
Are you a natural leader with a passion for driving retail excellence? TigerUX is seeking a high-energy, results-oriented Retail Sales Supervisor to join our expanding team in Cebu City. In this pivotal role, you will be the heartbeat of our sales floor, responsible for coaching staff, optimizing store performance, and ensuring every customer enjoys an exceptional brand experience.
As our Retail Sales Supervisor, you will leverage your expertise in sales operations to drive revenue growth while fostering a culture of high performance and professional development. We are looking for someone who isn't just managing shifts but is actively shaping the future of our retail operations in the region. If you possess a sharp eye for merchandising, a knack for conflict resolution, and the drive to crush sales targets, we want to hear from you.
At TigerUX, we value innovation and customer-centricity. Join us and take the next step in your management career with a company that rewards ambition and offers a dynamic, fast-paced work environment.
Responsibility
- Lead, mentor, and motivate sales staff to meet and exceed individual and store-wide sales targets.
- Oversee daily floor operations, including staff scheduling, inventory management, and opening/closing procedures.
- Implement visual merchandising standards to ensure the store maintains a premium and inviting shopping environment.
- Analyze daily and weekly sales reports to identify trends and adjust strategies to maximize profitability.
- Handle complex customer inquiries and resolve escalated service issues with a professional, solution-oriented approach.
- Conduct regular training sessions on product knowledge, upselling techniques, and brand standards.
- Maintain strict compliance with company policies, health and safety regulations, and inventory accuracy protocols.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
- Minimum of 2-3 years of proven experience in retail management or supervisory roles.
- Strong leadership skills with the ability to manage diverse teams in a fast-paced environment.
- Excellent communication skills in both English and Filipino, with a customer-first mindset.
- Proficiency in Point-of-Sale (POS) systems and basic Microsoft Office/Google Workspace tools.
- Ability to work flexible hours, including weekends and holidays, as required by retail operations.
- Demonstrated ability to drive sales growth and achieve KPIs in a competitive market.