job description
Join Sydney Cake House as a Retail Sales Manager and lead our dynamic team in Baliās thriving retail market. This role is perfect for a results-driven professional passionate about driving sales, enhancing customer experiences, and optimizing retail operations across our premium outlets in Baliās most vibrant locations.
As the face of our brand in the Northern Region, you will oversee multiple retail outlets, ensuring operational excellence, team performance, and profitability. Your leadership will shape the customer journey, from product presentation to post-purchase satisfaction, while fostering a high-performance culture among your team.
This is a unique opportunity to grow with an internationally recognized brand in Baliās competitive retail landscape. If you thrive in fast-paced environments and have a knack for turning challenges into opportunities, weād love to hear from you!
Responsibility
- Achieve and exceed monthly, quarterly, and annual sales targets across assigned outlets.
- Develop and implement strategic sales plans to drive revenue growth and market penetration.
- Lead, mentor, and manage a team of retail associates, ensuring high performance and adherence to brand standards.
- Monitor and analyze sales data, customer feedback, and market trends to optimize outlet performance.
- Ensure exceptional customer service standards are maintained, enhancing brand loyalty and repeat business.
- Oversee inventory management, visual merchandising, and promotional activities to maximize sales.
- Collaborate with marketing and operations teams to execute local campaigns and in-store events.
- Conduct regular performance reviews, training sessions, and team meetings to foster continuous improvement.
Qualifications
- Bachelorās degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in retail sales management, preferably in the F&B or hospitality sector.
- Proven track record of achieving sales targets and improving outlet profitability.
- Strong leadership and team management skills with the ability to inspire and motivate staff.
- Excellent communication, negotiation, and customer service skills.
- Proficiency in sales analytics, inventory management, and CRM tools.
- Familiarity with Baliās retail market and consumer preferences is a plus.
- Fluency in English and Bahasa Indonesia; additional languages are advantageous.