job description
Join TWU Furniture Corporation, a leading name in premium home furnishings, as a Retail Sales Associate in the vibrant heart of Canggu, Bali. This is your opportunity to blend your passion for interior design with exceptional customer service in a dynamic, fast-paced retail environment.
As a Retail Sales Associate, you will play a pivotal role in delivering an outstanding shopping experience. Your responsibilities will include showcasing our high-quality furniture collections, assisting customers with personalized recommendations, and ensuring every transaction is seamless. Beyond sales, you’ll contribute to maintaining our store’s impeccable presentation, from product displays to inventory accuracy, creating an inviting atmosphere that reflects our brand’s commitment to elegance and functionality.
If you thrive in a customer-centric role, have a keen eye for detail, and enjoy working in a collaborative team, this position offers a rewarding career path with opportunities for growth in Bali’s booming retail and hospitality sector.
Responsibility
- Provide exceptional customer service, greeting and assisting clients with product inquiries, selections, and purchases.
- Demonstrate in-depth knowledge of furniture products, materials, and design trends to guide customer decisions.
- Process transactions accurately using POS systems, including cash, credit, and digital payments.
- Maintain visual merchandising standards, ensuring products are displayed attractively and aligned with brand guidelines.
- Monitor inventory levels, restock products as needed, and report discrepancies to management.
- Collaborate with the team to achieve sales targets and contribute to store KPIs.
- Handle customer complaints or concerns professionally, resolving issues to ensure satisfaction.
- Assist in store opening/closing procedures, including cash reconciliation and security checks.
Qualifications
- Minimum 1 year of experience in retail sales, preferably in furniture, home decor, or luxury goods.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Strong sales and negotiation abilities with a track record of meeting or exceeding targets.
- Familiarity with POS systems and basic inventory management tools.
- Ability to work flexible hours, including weekends and holidays, in a retail setting.
- Keen attention to detail and a passion for visual merchandising and store presentation.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- High school diploma or equivalent; higher education in business or design is advantageous.