job description
Join Whiteplane, Inc. as a Retail Sales Associate for Fitflop in the vibrant retail hubs of Bali! This is your chance to represent a globally recognized footwear brand known for its innovative, ergonomic designs and premium comfort. As the face of Fitflop in our Bali locations (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kuta), youâll deliver exceptional customer experiences while driving sales and brand loyalty.
Baliâs dynamic retail environment offers a unique opportunity to engage with a diverse, international clientele. Whether youâre assisting customers in finding their perfect pair or educating them on Fitflopâs cutting-edge technology, your role will be pivotal in shaping the brandâs success in one of the worldâs most sought-after destinations.
Weâre looking for passionate, customer-focused individuals who thrive in fast-paced settings and have a flair for fashion and footwear. If youâre ready to step into a rewarding career with growth potential, apply today!
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on Fitflop products, ensuring a seamless shopping experience.
- Achieve and exceed individual and store sales targets through proactive selling, upselling, and cross-selling techniques.
- Maintain in-depth product knowledge of Fitflopâs collections, features, and benefits to effectively communicate value to customers.
- Ensure the store is visually merchandised to brand standards, including stock replenishment, display arrangements, and cleanliness.
- Process transactions accurately using POS systems, handle cash and card payments, and manage customer returns or exchanges.
- Build and maintain a loyal customer base by fostering relationships and providing personalized recommendations.
- Collaborate with the store team to execute promotions, events, and inventory management tasks efficiently.
- Stay updated on trends in footwear and retail to offer relevant insights and enhance customer engagement.
Qualifications
- Minimum 1 year of experience in retail sales, preferably in footwear, fashion, or luxury goods.
- Proven track record of meeting or exceeding sales targets in a customer-facing role.
- Excellent communication and interpersonal skills with fluency in English (additional languages are a plus).
- Strong product knowledge or the ability to quickly learn about Fitflopâs offerings and unique selling points.
- Passion for customer service and a natural ability to build rapport with diverse clients.
- Ability to work flexible hours, including weekends, holidays, and peak retail periods.
- Basic POS system and cash handling skills; tech-savvy with a willingness to adapt to new tools.
- High school diploma or equivalent; associate or bachelorâs degree in business, marketing, or related fields is advantageous.