job description
Join Crane Gold Pte. Ltd., a prestigious Japanese-owned luxury jewelry brand, as a Retail Sales Associate in our exclusive Jewel Café concept. Based in the vibrant heart of Canggu, Bali, this role offers a unique opportunity to blend high-end retail with exceptional customer service in a boutique café setting.
As a Retail Sales Associate, you will be the face of our brand, delivering personalized service to discerning clients while showcasing our exquisite jewelry collections. This role is perfect for individuals with a passion for luxury retail, a keen eye for detail, and a flair for creating memorable customer experiences.
Why join us?
- Work in a stylish, high-end environment blending retail and café culture.
- Competitive salary with performance-based incentives.
- Opportunities for career growth within a reputable Japanese company.
- Training in luxury sales techniques and product knowledge.
If you thrive in a dynamic, customer-focused role and want to be part of a brand that values elegance and excellence, apply today!
Responsibility
- Provide exceptional customer service to clients in both retail and café settings.
- Demonstrate in-depth knowledge of jewelry products, including materials, craftsmanship, and pricing.
- Assist customers in selecting jewelry pieces that match their preferences and budget.
- Process sales transactions accurately using POS systems and maintain sales records.
- Upsell complementary products and promote loyalty programs to enhance customer retention.
- Maintain the visual merchandising standards of the store and café to ensure an inviting atmosphere.
- Handle customer inquiries, complaints, and returns professionally and efficiently.
- Collaborate with the team to achieve daily, weekly, and monthly sales targets.
Qualifications
- Minimum 1 year of experience in retail sales, preferably in luxury or jewelry sectors.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Fluency in English and Bahasa Indonesia; proficiency in Japanese is a plus.
- Strong sales acumen with a proven track record of meeting or exceeding targets.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Basic knowledge of POS systems and inventory management.
- Well-groomed, professional appearance with a passion for fashion and luxury goods.
- Flexibility to work weekends, holidays, and evening shifts as required.