job description
Are you passionate about tea culture and love creating memorable customer experiences? Legend of Tea is seeking enthusiastic Retail Sales Assistants (Tea Art & Specialty Beverages) to join our growing team in Baliâs most vibrant locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a Tea Art Sales Associate, youâll immerse yourself in the art of tea, from traditional brewing techniques to modern specialty beverages. Youâll work in a dynamic retail environment where your passion for tea and customer service will shine. This role is perfect for individuals who thrive in a fast-paced setting, enjoy engaging with diverse customers, and want to grow their career in the booming specialty beverage industry.
At Legend of Tea, we believe in fostering a supportive and collaborative team culture. Youâll receive comprehensive training in tea knowledge, sales techniques, and customer engagement, ensuring youâre equipped to deliver exceptional service. Whether youâre a seasoned retail professional or just starting your career, this is an exciting opportunity to develop your skills while being part of a brand that celebrates the rich heritage of tea.
Join us and be part of a team that values creativity, professionalism, and a shared love for tea. If youâre ready to take the next step in your retail career, weâd love to hear from you!
Responsibility
- Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- Educate customers on tea varieties, brewing techniques, and specialty beverages to enhance their experience.
- Demonstrate and promote tea art, including traditional and modern brewing methods, to engage customers.
- Process sales transactions accurately using POS systems and handle cash, credit, and digital payments.
- Maintain a clean, organized, and visually appealing retail environment, including product displays and merchandising.
- Assist with inventory management, including stocking, restocking, and conducting regular inventory checks.
- Collaborate with team members to achieve daily, weekly, and monthly sales targets.
- Handle customer inquiries, feedback, and complaints professionally, ensuring a positive resolution.
- Participate in team meetings, training sessions, and brand events to stay updated on products and promotions.
Qualifications
- Previous experience in retail, customer service, or hospitality is a plus, but not required.
- Passion for tea, specialty beverages, or food and beverage culture is highly desirable.
- Excellent communication and interpersonal skills, with the ability to engage customers effectively.
- Basic math skills and proficiency in handling cash and digital transactions.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong teamwork and collaboration skills, with a positive and proactive attitude.
- Willingness to learn and participate in ongoing training and development programs.
- Flexibility to work on weekends, holidays, and evenings as required by the business.
- Fluency in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are a bonus.