job description
Join Romeo Pet Shop as a Retail Sales Assistant in the heart of Bali’s most vibrant locations! This is your chance to be part of a passionate team dedicated to providing exceptional service to pet lovers while contributing to the smooth operation of our premium pet retail stores.
In this dynamic role, you’ll play a key part in inventory management, customer engagement, and daily store operations. Whether you’re assisting customers in finding the perfect products for their pets or ensuring our shelves are stocked with the latest and greatest pet supplies, your work will directly impact our store’s success and customer satisfaction.
Bali’s thriving expat and local pet community offers a unique opportunity to grow your retail career in a supportive, fast-paced environment. If you’re a pet enthusiast with a knack for sales and customer service, we’d love to hear from you!
Responsibility
- Assist customers with product inquiries, recommendations, and purchases to ensure a seamless shopping experience.
- Manage inventory levels, including stock counting, restocking, and organizing merchandise to maintain store presentation standards.
- Process transactions accurately, including invoicing, cash handling, and payment processing using POS systems.
- Provide exceptional customer service, addressing concerns, handling returns, and resolving issues professionally.
- Support daily store operations, including opening/closing procedures, cleaning, and merchandising.
- Collaborate with the team to promote sales, special offers, and loyalty programs to drive customer engagement.
- Monitor product expiration dates and ensure all items meet quality and safety standards.
- Assist in receiving and unpacking new shipments, verifying orders, and updating inventory records.
Qualifications
- Minimum 1 year of experience in retail, customer service, or a related field (pet industry experience is a plus).
- Strong communication and interpersonal skills with a customer-first mindset.
- Basic math and cash handling abilities with attention to detail.
- Ability to work flexible hours, including weekends and holidays, to meet store needs.
- Familiarity with POS systems and inventory management software is advantageous.
- Passion for pets and a willingness to learn about pet care products and trends.
- Proactive, organized, and able to work both independently and as part of a team.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a bonus.