job description
Join Ban Hin Bee, a leading retailer in electrical appliances, as a Retail Sales Advisor at our prestigious Lotus Tanjong Pinang location. This is your opportunity to thrive in a dynamic retail environment, where your passion for customer service and product expertise will drive sales and enhance the shopping experience for our valued customers.
As a Sales Advisor, you will be the face of our brand, guiding customers through their purchasing journey with professionalism and enthusiasm. Whether assisting with product selections, demonstrating features, or providing after-sales support, your role is pivotal in ensuring customer satisfaction and loyalty.
We offer a competitive salary, comprehensive training, and a supportive team environment. If you are a motivated individual with a knack for sales and a commitment to excellence, we invite you to apply and grow your career with us.
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on electrical appliances.
- Demonstrate product features, benefits, and usage to enhance customer understanding and drive sales.
- Achieve and exceed monthly sales targets through effective upselling and cross-selling techniques.
- Maintain a clean, organized, and visually appealing sales floor to attract and engage customers.
- Handle customer inquiries, complaints, and returns with professionalism and efficiency.
- Stay updated on product knowledge, promotions, and industry trends to provide accurate information.
- Collaborate with the team to ensure smooth store operations and inventory management.
- Participate in training sessions and team meetings to continuously improve sales skills and product expertise.
Qualifications
- Minimum high school diploma or equivalent; additional qualifications in sales or retail are a plus.
- Proven experience in retail sales, preferably in electrical appliances or consumer electronics.
- Excellent communication and interpersonal skills to engage with diverse customers.
- Strong product knowledge and the ability to explain technical features in simple terms.
- Goal-oriented with a track record of meeting or exceeding sales targets.
- Ability to work flexible hours, including weekends and holidays, as required.
- Friendly, approachable, and customer-focused attitude.
- Basic computer skills for inventory management and sales reporting.