job description
Join Dekkson, a dynamic and growing retail company, as our Retail Sales Administrator in the vibrant location of Bali! This full-time role is perfect for a detail-oriented professional who thrives in a fast-paced retail environment and is passionate about providing exceptional administrative support to our sales team.
As the backbone of our sales operations, you will play a crucial role in ensuring smooth transactions, maintaining accurate records, and fostering strong customer relationships. Your organizational skills and proactive approach will directly contribute to the efficiency and success of our sales processes, making this an excellent opportunity to grow your career in retail administration.
At Dekkson, we value teamwork, innovation, and a customer-first mindset. If you are looking for a role where your administrative expertise can make a real impact, we’d love to hear from you!
Responsibility
- Manage and process Purchase Orders (PO) and Delivery Orders (DO) accurately and efficiently to ensure timely order fulfillment.
- Follow up with customers to confirm order details, delivery schedules, and resolve any discrepancies or issues.
- Maintain organized and up-to-date records of sales transactions, customer interactions, and administrative documents.
- Coordinate with the sales team to provide real-time support, including preparing reports, presentations, and other documentation as needed.
- Assist in the preparation of sales contracts, invoices, and other legal or financial documents related to sales activities.
- Monitor inventory levels and liaise with the warehouse team to ensure stock availability aligns with customer demands.
- Handle customer inquiries and complaints professionally, escalating issues to the appropriate team when necessary.
- Support the sales team in achieving monthly and quarterly targets by providing administrative assistance and insights.
Qualifications
- Minimum of 1-2 years of experience in a sales administration, retail administration, or similar role.
- Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with ERP or CRM systems is a plus.
- Excellent organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
- Detail-oriented with a high level of accuracy in data entry and record-keeping.
- Strong communication skills, both written and verbal, with the ability to interact professionally with customers and team members.
- Ability to work independently and as part of a team, with a proactive and problem-solving mindset.
- Fluency in English and Bahasa Indonesia is required.
- Experience in the retail industry or customer service is highly desirable.