job description
Join PT Almaha, a leading provider of travel services and document processing for foreign nationals in Indonesia. We specialize in seamless travel arrangements and efficient document handling, ensuring our clients experience hassle-free journeys. As we expand our operations in Bali, we are seeking a detail-oriented and proactive Administrative Staff to support our dynamic team.
In this role, you will play a crucial part in maintaining smooth office operations, managing documentation, and providing exceptional administrative support. You’ll collaborate with cross-functional teams to ensure our clients receive top-notch service. If you thrive in a fast-paced environment, have a passion for organization, and enjoy assisting others, this is the perfect opportunity to grow your career with a reputable company in Bali’s vibrant travel industry.
At PT Almaha, we value professionalism, efficiency, and a customer-centric approach. We offer a competitive salary, opportunities for professional development, and a supportive work environment. Join us and be part of a team that makes travel dreams a reality!
Responsibility
- Manage and organize travel-related documents, including visas, permits, and passports for foreign clients.
- Coordinate with travel agents, government offices, and clients to ensure timely processing of documents.
- Maintain accurate records of client information, travel itineraries, and document statuses in digital and physical filing systems.
- Provide administrative support to the team, including scheduling meetings, preparing reports, and handling correspondence.
- Assist in the preparation of travel arrangements, such as flights, accommodations, and transportation, ensuring all details are accurate and up-to-date.
- Respond to client inquiries via phone, email, or in-person, providing clear and professional assistance.
- Monitor deadlines for document renewals and follow up with clients to ensure compliance with travel regulations.
- Support office operations by managing supplies, coordinating with vendors, and ensuring a well-organized workspace.
Qualifications
- Minimum of 1 year of experience in administrative roles, preferably in travel, hospitality, or document processing.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with digital filing systems.
- Excellent communication skills in English and Bahasa Indonesia, both written and verbal.
- Attention to detail and accuracy in handling sensitive documents and client information.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic understanding of travel regulations, visas, and document processing is a plus.
- High school diploma or equivalent; additional certification in administration or related fields is advantageous.