job description
Are you a dynamic leader with a passion for retail excellence? Our client, a prestigious brand in the luxury consumer products sector, is seeking a motivated Outlet Supervisor to join their team in Kuta, Bali. This is your opportunity to drive sales, elevate customer experiences, and lead a high-performing team in one of the most vibrant retail markets in Southeast Asia.
In this role, you will oversee daily operations, ensure exceptional service standards, and contribute to the growth of a brand known for its commitment to quality and innovation. With a supportive work environment and clear pathways for career advancement, this position is ideal for ambitious professionals ready to take the next step in their retail leadership journey.
Bali’s thriving tourism and retail landscape offer a unique backdrop for this role, where your leadership will directly impact customer satisfaction and business success. If you thrive in fast-paced environments and have a knack for team motivation, we want to hear from you!
Responsibility
- Lead and supervise a team of retail associates to achieve sales targets and deliver outstanding customer service.
- Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management.
- Develop and implement strategies to enhance customer engagement and drive repeat business.
- Monitor sales performance, analyze trends, and provide actionable insights to improve profitability.
- Ensure compliance with company policies, health and safety regulations, and brand standards.
- Train, coach, and mentor staff to foster a high-performance culture and career growth.
- Handle customer inquiries, complaints, and escalations with professionalism and efficiency.
- Collaborate with management to execute promotional campaigns, visual merchandising, and stock replenishment.
Qualifications
- Minimum 2-3 years of experience in a supervisory or managerial role within retail, preferably in luxury or consumer products.
- Proven track record of driving sales growth and meeting performance KPIs.
- Excellent communication and interpersonal skills with fluency in English (additional languages are a plus).
- Strong leadership abilities with a focus on team development and motivation.
- Proficiency in POS systems, inventory management software, and basic Microsoft Office tools.
- Customer-centric mindset with a passion for delivering exceptional service.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Familiarity with retail trends in Bali’s tourism-driven market is advantageous.