job description
Join Erajaya as a Retail Floor Manager for JD Sports in Bali and lead a dynamic team in one of the world's most exciting retail environments. This is your opportunity to drive operational excellence, elevate customer experiences, and contribute to the success of a globally recognized sports fashion brand.
As a Floor Manager, you will oversee daily store operations, mentor staff, and ensure seamless execution of retail strategies. With Bali's thriving tourism and retail sector, this role offers unparalleled growth potential in a vibrant, fast-paced setting.
We are seeking a passionate retail leader with a proven track record in supervisory roles. If you thrive in high-energy environments and are committed to delivering exceptional service, we want you on our team!
Responsibility
- Lead and motivate a team of retail associates to achieve sales targets and operational goals.
- Oversee daily store operations, including opening/closing procedures, inventory management, and visual merchandising.
- Ensure compliance with company policies, safety standards, and brand guidelines.
- Deliver outstanding customer service and resolve escalated customer inquiries or complaints.
- Monitor sales performance, analyze trends, and implement strategies to drive revenue growth.
- Conduct staff training, performance evaluations, and development plans.
- Collaborate with corporate teams to execute promotions, product launches, and marketing initiatives.
- Maintain a clean, organized, and visually appealing store environment.
Qualifications
- Minimum 4 years of experience in retail, with at least 3 years in a supervisory or managerial role.
- Proven leadership skills with the ability to inspire and develop teams.
- Strong understanding of retail operations, inventory management, and sales techniques.
- Excellent communication, problem-solving, and customer service skills.
- Ability to work flexible hours, including weekends and holidays.
- Familiarity with POS systems and retail software is a plus.
- Passion for sports fashion and trends is highly desirable.
- Fluency in English and Bahasa Indonesia is required.