job description
Join CelcomDigi, Malaysia’s leading telco-tech innovator, now expanding its dynamic retail presence to Bali, Indonesia! As a Retail Expert, you’ll play a pivotal role in delivering exceptional customer experiences while driving sales and brand loyalty in our high-energy retail environments.
CelcomDigi, born from the merger of Celcom and Digi, is committed to redefining connectivity and digital solutions across Southeast Asia. This contract role offers a unique opportunity to contribute to our mission of empowering communities through cutting-edge technology and world-class service.
Based in vibrant locations like Canggu, Ubud, or Denpasar, you’ll collaborate with a passionate team to elevate our retail operations, ensuring every customer interaction reflects our values of innovation, integrity, and excellence.
Responsibility
- Deliver outstanding in-store customer service, addressing inquiries and resolving issues with professionalism and empathy.
- Drive sales of CelcomDigi’s telecommunication products, services, and digital solutions to meet and exceed targets.
- Educate customers on product features, promotions, and loyalty programs to enhance their experience and retention.
- Maintain accurate inventory records, restock merchandise, and ensure the retail space is visually appealing and brand-compliant.
- Collaborate with the team to execute in-store marketing campaigns, promotions, and events to boost foot traffic and engagement.
- Gather customer feedback and insights to share with management for continuous improvement of products and services.
- Stay updated on industry trends, competitor offerings, and CelcomDigi’s latest innovations to provide informed recommendations.
- Uphold company policies, security protocols, and cash-handling procedures to ensure operational integrity.
Qualifications
- Minimum 1-2 years of experience in retail, sales, or customer service, preferably in the telecommunications or tech industry.
- Proven track record of achieving sales targets and delivering exceptional customer experiences.
- Strong communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Passion for technology and a keen interest in telecommunication products and digital solutions.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced retail environment.
- Problem-solving mindset with the ability to handle customer complaints and operational challenges effectively.
- Basic computer literacy and familiarity with POS systems or retail management software.
- High school diploma or equivalent; a degree in Business, Marketing, or related fields is advantageous.