job description
Are you a dynamic and customer-focused professional looking to excel in the retail industry? Join our team as a Retail & Customer Service Executive and play a pivotal role in delivering exceptional customer experiences both in-store and online. Based in the vibrant locations of Bali, you will be the face of our brand, ensuring seamless interactions and driving customer satisfaction.
In this role, you will manage showroom operations, handle customer inquiries, and support our sales team to achieve business goals. Your ability to build relationships and provide top-notch service will be key to our success. If you thrive in a fast-paced environment and are passionate about retail, we want to hear from you!
Apply now and take the next step in your career with a company that values your growth and contributions.
Responsibility
- Manage daily showroom operations, ensuring a welcoming and professional environment for customers.
- Handle customer inquiries via phone, email, and in-person, providing accurate and timely information.
- Coordinate and schedule customer appointments, ensuring smooth and efficient service delivery.
- Assist customers with product selections, inquiries, and purchases, enhancing their shopping experience.
- Support the sales team by preparing reports, tracking customer interactions, and following up on leads.
- Maintain up-to-date knowledge of products, promotions, and company policies to provide informed assistance.
- Resolve customer complaints and issues professionally, ensuring high levels of satisfaction.
- Collaborate with team members to achieve sales targets and improve overall customer service standards.
Qualifications
- Minimum of 1-2 years of experience in retail, customer service, or a related field.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in using CRM software and Microsoft Office tools.
- Ability to work flexible hours, including weekends and holidays, as required.
- High school diploma or equivalent; additional qualifications in business or retail management are a plus.
- Fluency in English; knowledge of additional languages is an advantage.
- Passion for retail and a commitment to delivering exceptional customer service.