job description
Join Watsons, a leading health and beauty retail brand, as a Customer Assistant in our vibrant Bali locations! This is your opportunity to deliver exceptional customer service in a fast-paced, dynamic environment while contributing to the success of a globally recognized brand.
As a Customer Assistant, you will be the face of Watsons, ensuring every customer enjoys a seamless and personalized shopping experience. Your role will involve assisting customers with product inquiries, processing transactions, maintaining store presentation, and driving sales through excellent service. Bali’s thriving retail scene offers a unique backdrop for this role, blending professional growth with the island’s inspiring lifestyle.
Watsons is committed to fostering a supportive and inclusive work environment where your talents are valued. If you are passionate about customer service, have a keen eye for detail, and thrive in a team-oriented setting, we invite you to apply and become part of our mission to enhance health and beauty for all.
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on product selections.
- Process sales transactions accurately using POS systems and handle cash/card payments.
- Maintain store presentation by restocking shelves, organizing displays, and ensuring products are well-merchandised.
- Assist in inventory management, including stock checks, replenishment, and reporting discrepancies.
- Promote Watsons’ loyalty programs, special offers, and new product launches to drive sales.
- Handle customer complaints or issues professionally and escalate to management when necessary.
- Collaborate with team members to achieve daily sales targets and store KPIs.
- Adhere to company policies, health and safety standards, and hygiene protocols.
Qualifications
- Minimum high school diploma or equivalent; higher education in retail or business is a plus.
- Proven experience in customer service or retail (preferably in health/beauty sector).
- Excellent communication and interpersonal skills in English; knowledge of Bahasa Indonesia is advantageous.
- Strong sales and negotiation abilities with a customer-centric approach.
- Basic computer literacy (POS systems, MS Office) and numerical accuracy.
- Ability to work flexible hours, including weekends and public holidays.
- Passion for health, beauty, and wellness products with a willingness to learn.
- Team player with a positive attitude and strong work ethic.